Credit Specialist, Credit Services - Bilingual

Canadian Imperial Bank of Commerce (Canada); Montreal; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Wellbeing support

Employee assistance programs

Job summary

CIBC is seeking a Senior Credit Specialist for a remote-first role, with on-site as needed. You will guide partners through complex credit issues, converse with clients to verify information, and drive efficient application progression while upholding service excellence.

Bilingual French/English required for operations outside Quebec. The position emphasizes strong client relations, cross-functional collaboration, and adherence to company policies.

Qualifications

• Extensive experience in a credit-lending environment.
• Ability to engage clients and resolve complex issues.
• Fluency in French and English to support operations outside Quebec.

Responsibilities

• Provide guidance and support to CIBC partners on complex credit issues.
• Communicate with clients to obtain, clarify, and verify information to move applications forward.
• Maintain strong service standards and positive client experiences.
• Navigate multiple software applications and dual monitors to support processes.

Skills

Client service

Communication

Customer Experience

Outbound calls

Work collaboratively

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

The primary role of the Senior Credit Specialist is to provide guidance and support to various CIBC partners on complex credit issues, including support for the Cards Call Centre and Banking Centres. In this role, you will communicate directly with clients to obtain, clarify, and verify the information needed to move applications forward efficiently. The position requires extensive experience in a credit-lending environment. The Senior Credit Specialist is expected to maintain a strong focus on achieving service excellence by delivering positive, memorable client experiences that build confidence in our organization. Representatives are also expected to respect and uphold CIBC guidelines, rules, policies, and procedures. At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis. Please note that this is a full-time remote role and you must be flexible to work our processing center hours - Monday to Saturday from 8:00 am to 8:00 pm.

How you'll succeed

• Client engagement - Select actions that are above and beyond the call of duty to enhance the customer experience. Ensure that customer communications in every interaction are clear, free of ambiguity and based on solid knowledge and expertise.
• Relationship building - Take personal ownership of customer issues to ensure they are resolved and acted upon with, completeness at the first point of contact. Maintain a highly positive attitude in every customer interaction.
• Recommending solutions - Offer ideas and suggestions to improve the overall customer experience and our working environments that are focused and include recommendations to improve. Maintain professional and personal credibility and integrity.
• Product knowledge - Strengthen Customer Loyalty by ensuring that our customer needs are matched to appropriate products and services.
• Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.

Who you are

• You put our clients first.
• You engage with purpose to find the right solutions.
• You go the extra mile, because it’s the right thing to do.
• You’re driven to succeed.
• You’re motivated by accomplishing your goals and delivering your best to make an impact.
• You’re adaptable and flexible.
• You adjust positively to change and new ways of completing tasks and demonstrate resiliency to change.
• You have excellent problem solving techniques. With the ability to take ownership and the ability to define the root cause of a problem/issue, generate solutions, decide on a course of action and be accountable for actions and decisions.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
• You’re fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque 7th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively