Credit Operations Collections Analyst

Stripe; Toronto; Hybrid; CAD 124,000 - 185,000; Full time

Benefits offered by this job

Equity

Bonus/Commissions

401(k)

Health/Dental/Vision

Wellness stipends

Job summary

Stripe is seeking a Credit Operations Collections Analyst to join our Risk Operations team in Toronto. You will execute collections and workout processes at scale while reducing Stripe’s credit risk and supporting growth with pragmatic solutions.

You will work with a global team of analysts and partners across engineering, strategy, sales, and vendor management. Ideal candidates have 4+ years in commercial credit collections, experience leading risk projects, and strong SQL analytics to drive

Qualifications

• 4+ years of commercial credit collections experience.
• Experience leading risk-related projects with cross-functional stakeholders.
• Experience using data to propose creative solutions to problems.
• Creativity, a team-focused mentality and effective problem solving skills.
• Ability to question the status quo and propose improvements.
• Empathy for entrepreneurs and a practical, solutions-oriented approach.

Responsibilities

• Work with merchants from startups to established institutions.
• Complete in-depth credit reviews to identify concerns and collections strategies.
• Investigate escalations across multiple channels with accurate, timely responses.
• Own operational processes like credit collections reviews and risk-related escalations.
• Identify risk factors and trends; report to the wider risk team.
• Use analytics to optimize portfolio strategies and dashboards.
• Maintain regular cross-functional communication.
• Identify gaps in systems/policies and recommend enhancements.
• Lead work streams related to credit decisioning and accuracy; provide updates.

Skills

Commercial credit

Credit collections

Risk management

Data analysis

Cross-functional collaboration

Problem solving

User-focused

Tools

SQL

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Risk Operations team is looking for an experienced Credit Operations Collections Analyst to join an industry leading global credit operations team. As a Credit Analyst, you will execute operational collections and workout processes at scale while devising growth friendly solutions that reduce Stripe’s credit risk. Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Credit Operations team works to ensure that exposure is minimised while facilitating company growth. We are looking for someone passionate about commercial credit, the payments ecosystem, and has a strong desire to work collaboratively with peers and partners in the credit space while building and enhancing Stripe’s collections processes at scale. This person will work alongside a global team of analysts and build cross functional partnerships with engineering, strategy, sales, vendor management and more.

What you’ll do

Responsibilities

• Work with merchants from venture-backed startups to well established institutions
• Complete in-depth credit reviews on merchants to identify credit concerns and collections strategies
• Investigate and action/triage escalations across multiple channels while providing accurate and timely responses
• Own various operational processes that the team performs such as credit collections reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation
• Identify risk factors & trends and further report said trends to the wider risk team
• Utilize analytics to optimize strategies which can be enforced across the portfolio
• Maintain regular communication with cross-functional stakeholders
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 4+ years of relevant experience in commercial credit collections and managing workouts with a solid understanding of general commercial credit principals.
• 1 or more years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders.
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity, a team-focused mentality, and effective problem solving skills
• The ability and desire to question the status quo
• The ability to approach challenges from a user perspective while being pragmatic and solutions oriented
• Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them

Preferred Qualifications

• Credit experience in payments, e-commerce, or fintechs
• Experience designing credit/risk workflows, analyst tooling, and processes/procedural workflows
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $89,000 - $133,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include:

• equity
• company bonus or sales commissions/bonuses
• 401(k) plan
• medical, dental, and vision benefits
• wellness stipends

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart- especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.