Credit Manager - RFA Mortgage Corporation

RFA; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Manager, Credit to lead a team of mortgage underwriters. This role involves ensuring high service levels, coaching team members, and developing efficient processes in a fast-paced environment. The ideal candidate will have extensive experience in residential mortgage underwriting and a strong focus on customer satisfaction. With a commitment to innovation and exceptional service, this organization offers a supportive work culture and a comprehensive benefits package, including health care and a hybrid working environment. Join a team that values your contributions and helps you grow!

Benefits

Health & Dental Care

Vision Care

RRSP Match

Health & Wellness Spend

Vacation & Personal Days

Qualifications

• 5+ years of residential mortgage underwriting experience.
• Proven leadership skills in a high-volume environment.

Responsibilities

• Provide guidance to a team of mortgage underwriters.
• Ensure service levels are maintained in a high-volume environment.

Skills

Residential Mortgage Underwriting

Leadership Skills

Interpersonal Skills

Negotiation Skills

Risk Management

Education

Undergraduate University Degree

Tools

PC Software in a Windows Environment

Job description

Credit Manager - RFA Mortgage Corporation

This job posting is no longer available

Job Description

Posted Monday, March 24, 2025 at 4:00 AM

Manager, Credit – RFA Mortgage Corporation - Alberta

Date: March 24, 2025

Location: Calgary, Alberta

Company: RFA Mortgage Corporation

Job Type: Permanent

About RFA

Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions.

The Opportunity

We’re looking to fill a Manager, Credit position at RFA Mortgage Corporation!

RFA Mortgage Corporation, a division of RFA (Realty Financial Advisors), specializes in Prime lending (Insured, Insurable and Uninsurable). Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Mortgage Corporation, we focus on delivering a unique value proposition in the Prime mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.

In this role, the Manager, Credit will provide guidance to a team of both Residential Mortgage Underwriters and Senior Residential Mortgage Underwriters who will approve mortgages originated through the independent mortgage broker channel. The Credit Manager will ensure the success of the team through coaching, planning, hiring staff and making sure the needs of team members, internal and external business partners are met.

Core Responsibilities

As a Manager, Credit, you will:

Key Duties & Responsibilities:

• Ensure that service levels are maintained in an environment of high volumes and the competing demands of customers and staff.
• Adhere here to RFA Mortgage Corporations’ Residential Underwriting Guidelines.
• Review credit exceptions for continued appropriateness and mitigation.
• Develop and implement procedures to increase productivity and improve process efficiency.
• Handle difficult interactions and unpopular decisions, balancing business partner satisfaction with quality standards established by RFA Mortgage Corporation.
• Responsible for building and maintaining customer service levels.
• Accountable for establishing and achieving quality objectives of the team and aligning with company goals.
• Responsible for monitoring volumes to ensure optimal use of all resources.
• Continually evaluate processes and procedures to ensure team is operating as efficiently as possible.
• Expected to participate in activities to develop the RFA brand and broker relations.

Risk Management:

• Participate in analysis of Quality Assurance reviews and provide feedback to team members to support the risk objections of RFA Mortgage Corporation.
• Identify and implement training opportunities for staff.

People Management:

• Motivate and coach team members to assist them in exceeding their objectives.
• Develop staffing plans anticipating short, medium- and long-term needs.
• Lead and participate in annual performance reviews, addressing areas of strength and improvement.

What You’ll Need to Succeed

• 5+ years of residential mortgage underwriting experience
• Undergraduate university degree is an asset.
• Exercised approval authority at a senior level in a high-volume environment.
• Proven leadership skills and previous experience in a team leader or management position
• Demonstrated training and coaching skills to support team member development.
• The ability to manage group dynamics and motivate staff toward common goals.
• Excellent interpersonal and negotiation skills
• Able to adapt team to constantly changing volumes.
• Understanding of Canadian residential mortgage industry and associated government legislation
• Detailed working knowledge of real estate and covenant assessments, legislation, and land title systems in all provinces
• Previous experience working with mortgage brokers or an external mortgage sales force.
• Understand the needs that drive a commissioned sale force.
• Ability to handle pressure caused by high volumes and tight turnaround times.
• A very strong customer focus couple with the ability to ensure the customer experience is a positive one.
• Ability to make quick, accurate decisions.

What Sets You Apart

• Demonstrated effective leadership and team development skills.
• Working knowledge of PC software in a Windows environment
• Demonstrated ability to assess risk in a fluctuating real estate market.
• Building productive relationships with mortgage brokers, internal mortgage agents and related business partners
• Strong attention to detail
• Demonstrates the ability to make decisions that consider all implications and proactive management of risk.
• Demonstration of solid negotiation and problem-solving skills

What We Offer at RFA

Along with a strong work culture, RFA offers a comprehensive benefits package, including :

• Health & Dental Care
• Vision Care
• RRSP Match
• Health & Wellness Spend
• Vacation & Personal Days
• Hybrid working environment

Ready to take the next step?

If this opportunity excites you and aligns with your skills and aspirations, we’d love to hear about how you can contribute to our team at RFA.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Job Details

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