Credit Control Customer Manager

Intact Insurance UK; Halifax; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance is seeking a Credit Control professional to lead broker account workloads from Halifax. The role focuses on collecting premiums to terms, reconciling accounts and minimising debt exposure while delivering high service standards to internal and external customers.

You’ll engage with stakeholders to resolve issues, prioritise daily activities and maintain accurate policy records, within a hybrid working model that supports balance between collaboration and autonomy.

Qualifications

• Self-motivated with the ability to take ownership and work independently.
• Ability to work both autonomously and collaboratively as part of a team.
• Good time management skills, with evidence of meeting deadlines.
• Effective influencing and communication skills.
• Demonstrate the ability to prioritise workloads and manage competing demands efficiently.

Responsibilities

• Manage workload of broker accounts, collecting premium to terms to minimise debt exposure and risk.
• Cash allocation and reconciliation of broker accounts to ensure accurate debt position.
• Deal directly with internal and external customers to deliver high standard of customer service.
• Identify and resolve issues to maximise collection activity and accuracy of policy records.
• Plan and prioritise daily activities to investigate financial transactions and influence solutions to problems.
• Engage with customers and colleagues to maintain open lines of communication and prompt resolution of issues arising.

Skills

Self-motivated

Autonomous work

Time management

Influencing skills

Prioritisation

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a team

This an exciting opportunity to join our Credit Control team based in Halifax

You’ll Make An Impact By

• Managing a workload of Broker accounts, collecting premium to terms to minimise debt exposure & risk.
• Cash allocation & reconciliation of broker accounts to ensure accurate account & debt position.
• Dealing directly with internal and/or external customers to deliver high standard of customer service.
• Active identification and resolution of issues arising to maximise collection activity & accuracy of policy records.
• Planning & prioritising your daily activities to investigate financial transactions and identify and influence solutions to problems/barriers arising.
• Engaging with customers and colleagues to maintain open lines of communication, ensure mutual understanding and the prompt resolution of issues arising

Your Skills And Experience

• Highly self-motivated with the ability to take ownership and work independently
• Ability to work both autonomously and collaboratively as part of a team
• Good time management skills, with evidence of meeting deadlines
• Effective influencing and communication skills
• Demonstrate the ability to prioritise workloads and manage competing demands efficiently

Why You’ll Love It Here

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.