Credit & Collections Specialist

Job Details

Description

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the Manager, Accounts Receivable, the Credit & Collections Specialist is responsible for the full cycle of accounts receivable, including credit, collections, reconciliations and account discrepancies for an assigned portfolio across Canada. The successful candidate will be responsible for daily AR operations, supporting internal and external clients, and ensuring timely issue resolution.

Major Responsibilities

• Investigate, analyze, reconcile and manage accounts receivable, primarily via email and phone, and the firm’s automated AR system. Ensure compliance requirements are executed with payment terms and firm policies, while maintaining accurate records of AR.
• Communicate professionally and confidentially, using sound judgment and tact to maintain strong client relationships while ensuring timely resolution of outstanding accounts.
• Collaborate with internal teams (e.g., Billing, Accounting, Payments, Legal Assistants) to investigate and resolve client issues efficiently.
• Work with the Manager, Accounts Receivable, to escalate delinquent accounts as needed, including third-party collections and potential legal action.
• Obtain approval for special repayment terms outside of standard policies.
• Provide written and verbal credit references as required.
• Review daily client payments for accuracy and compliance with firm policies.
• Research and resolve unapplied client payments to ensure proper allocation.
• Process credit card payments where applicable.
• Perform other duties related to accounts receivable as assigned.

Position Requirements

Education and Experience

The position requires a post-secondary degree or diploma in Accounting or Business Management and a minimum of 5 years of related accounts receivable, collections and credit experience, ideally within a professional services firm. An equivalent combination of education, training and experience may be acceptable. A certified Credit Professional designation from the Credit Institute of Canada (or similar credit organization) is an asset.

Knowledge and Skills

• Proficient in MS Office product suite with a strong working knowledge of Excel.
• Experience with Aderant and/or related accounting systems would be an asset.
• Ability to learn and adapt to new financial systems, reporting tools and automation platforms.
• Experience with financial reconciliation and payment processing in a high-volume environment.
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent analytical and problem-solving abilities with a results-driven mindset.
• Ability to organize data to achieve desired results and design custom reports.
• Experienced in applying standard methods and procedures while adapting to occasional deviations. Comfortable using specialized tools or systems as required.
• Strong collaboration and negotiation skills; able to work with diplomacy, discretion, and professionalism.
• Demonstrated ability to perform duties with diplomacy and confidentiality while maintaining superior client service.
• Experience in a professional services environment, with an understanding of client expectations and firm culture.
• Effective communication skills (verbal and written), with a strong attention to detail and accuracy.
• Ability to interact with senior members of the firm, including Partners and Senior Management.
• Ability to work independently while meeting deadlines (i.e. monthly or quarterly) with minimal supervision.
• General accounting knowledge is an asset.

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.