Credit Card Representative (Sales and Service Specialist) Remote - 12 month contract

Canadian Imperial Bank of Commerce; Fredericton; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading financial services institution is looking for a Client Support Representative to enhance customer interactions related to credit card operations. The role involves providing exemplary client engagement, identifying needs, and suggesting banking solutions, alongside collaboration with departments for effective client service. Candidates should possess strong communication skills, flexibility for varying hours, and proficiency in relevant technologies. Remote work opportunities are available within a supportive and diverse work environment.

Benefits

Competitive compensation

Flexible work arrangement

Career advancement opportunities

Personalized recognition programs

Qualifications

• Ability to work flexible hours, including evenings and weekends.
• Strong client-facing experience in financial services or banking.
• Proficient with technology relevant to banking operations.

Responsibilities

• Serve as the first point of contact for clients with inquiries related to credit card operations.
• Provide exceptional client support and engagement.
• Suggest appropriate banking solutions based on client needs.

Skills

Client engagement

Communication skills

Adaptability

Tech proficiency

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Competitive compensation and benefits package, including a banking benefit
- Opportunity for career advancement and growth within the organization
- Flexible work arrangement with the potential to work from home
- Supportive and inclusive work environment that values diversity
- Personalized recognition programs to celebrate employee contributions

What to Expect (Job Responsibilities):
- Serve as the first point of contact for clients with inquiries related to credit card operations
- Provide exceptional client engagement and support, ensuring a positive experience
- Identify client needs and proactively suggest appropriate banking solutions
- Maintain a thorough understanding of CIBC's products to facilitate quick problem resolution
- Collaborate with internal departments to connect clients with additional resources

What is Required (Qualifications):
- Ability to work flexible hours, including evenings and weekends
- Strong written, verbal, and interpersonal communication skills
- Experience in a client-facing role, preferably in banking or financial services
- Ability to work independently in a remote environment with a secure workspace
- Proficient in using technology and systems relevant to banking operations

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or customer service environment
- Familiarity with CIBC's suite of products and services
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Knowledge of financial products and services
- Fluency in French is an asset

#Banking #CustomerService #RemoteWork #CareerGrowth #ClientEngagement

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