Credit Assistant (Temporal, 6-months)

Functional area: Finance

Onsite or Remote: Hybrid

Primary Skills: Customer Services

Country/Region: CA

Location: Mississauga, ON, CA, L5T 1W5

Company name: Epiroc Canada Inc.

Date of posting: Apr 16, 2025

About Epiroc:

Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.
It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc:

By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Your Mission:

The Credit Assistant is responsible for assisting the Credit Manager in the collection of accounts and reviewing and approving credit applications.

Responsibilities:

1. Contact customers for payments on delinquent accounts
2. Process credit card payments
3. Investigate and reconcile disputed accounts and advise the appropriate person
4. Release orders that are on credit hold when appropriate
5. Recommend to Credit Manager customers who should be on credit hold or are over the credit limit
6. Forward invoices that need to be written off to the Business Controller for approval
7. Prepare adjustments and open Service Now tickets
8. Work with customers and assist with payment plans
9. Responsible for maintaining internal and external communication regarding delinquent accounts and write-offs
10. Communicate positively with customers in regards to their payments or other inquiries.
11. Maintain liaison requesting information and/or supporting documentation from internal and external personnel
12. Communicate any changes to internal and external personnel

Your profile:

1. Bachelor's Degree in Accounting/ Finance or related fields desired
2. 5 years of experience in this position, with similar activities.
3. CCP Designation is an asset
4. Knowledge of Microsoft Office, Internet, and related computer skills.
5. Positive, service-minded, flexible, ambitious, and willing to take up more responsibilities from time to time
6. Detail-oriented and focused on delivering relevant results
7. Analytical, logical, and proactive thinking
8. Organized and able to prioritize work
9. Able to work under pressure and meet tight deadlines
10. Able to adapt to change
11. Team player

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com