Credit Administrator

Metroland Media Group Ltd.; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading media organization in Ontario is seeking a Credit Administrator to manage customer accounts, reconcile payments, and ensure accuracy in financial data. The ideal candidate has 1-3 years of experience in collections or accounts receivable, strong communication skills, and is proficient in Microsoft Suite. This role requires attention to detail and the ability to thrive in a fast-paced environment.

Benefits

Inclusive recruitment process

Accommodation for candidates with disabilities

Qualifications

• 1-3 years of experience in collections or accounts receivable role.
• Strong general computer skills including web navigation.
• Excellent written and verbal communication skills.

Responsibilities

• Manage customer accounts and reconcile payments.
• Process and review new credit applications.
• Monitor customer accounts for overdue payments.

Skills

Attention to detail

Effective communication

Analytical skills

Problem-solving

Tools

Microsoft Suite (Outlook, Excel)

Job description

Overview

The Credit Administrator is responsible for managing customer accounts, reconciling payments, and ensuring the accuracy of financial data. This role requires attention to detail, and the ability to communicate effectively with clients and internal teams. This position involves processing credit applications, maintaining customer credit files, monitoring account statuses, and ensuring compliance with our company's credit policies.

Key Responsibilities

• Collection of invoiced and prepaid accounts
• Process and review new credit applications, ensuring all documentation is complete and accurate.
• Make credit decisions based on company credit policies and procedures.
• Establish and maintain accurate digital customer credit files and records.
• Monitor customer accounts for overdue payments and perform collection activities through email and phone.
• Prepare and send account reconciliations to clients and internal contacts in a clear and concise format.
• Navigate client web portals to upload data and access necessary information.
• Identify and investigate data discrepancies efficiently, ensuring timely resolution.
• Support with ad-hoc projects and administrative tasks as required.

Qualifications

• 1-3 years of experience in a call center, collections or accounts receivable role.
• Demonstrated experience in using Microsoft Suite products particularly Outlook and Excel.
• Strong general computer skills, including familiarity with web navigation and digital file organization.
• Strong analytical, problem-solving, and mathematical skills with high attention to detail.
• Excellent written and verbal communication skills, with the ability to draft clear and professional emails.
• A team player with strong interpersonal skills and a customer-centric approach.
• Experience in the media or advertising industry is an asset, but not required.
• Thrives in a fast-paced, deadline-driven environment.

Additional Information

AODA

We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.