Credit Adjudicator, Mortgage Broker Services

FirstOntario Credit Union; Woodstock; On-site; CAD 60,000 - 90,000; Full time

Job summary

FirstOntario Credit Union seeks a Credit Adjudicator to manage mortgage applications and provide key support to a broker network. This role involves adjudicating credit submissions, coordinating submissions, and implementing improvements. Ideal candidates will have significant lending experience and strong analytical skills, contributing to an inclusive and diverse work environment.

Benefits

Top-tier health and wellness benefits

Parental Leave Top-Up

Up to $1000 per year towards professional development

Employee Volunteer program

Employee and Family Assistance Program

Qualifications

• Minimum of three years ALT A lending experience in the financial sector.
• Knowledge of CMHC, Sagen, and Canada Guaranty insurance requirements.
• Ability to adapt and work efficiently in a fast-paced environment.

Responsibilities

• Adjudicate mortgage submissions from brokers and prepare credit documents.
• Review and recommend on mortgage applications, ensuring timely and accurate submissions.
• Handle inquiries from brokers with a member-first attitude.

Skills

Analytical skills

Problem solving

Decision making

Interpersonal skills

Communication

Education

Post-secondary degree or diploma in Business, Economics, Sociology, or Business Analytics

Tools

Valeyo Criterion

Filogix

Velocity

Job description

• Top-tier health and wellness benefits, including comprehensive benefits packages and a health spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Parental Leave Top-Up
• Up to $1000 per year towards professional development
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The Credit Adjudicator is responsible for the adjudication of mortgage submission from mortgage brokers , preparation of credit documents and providing support and service to the team, broker network, members and prospective members.

Role

• Review, recommend and, when within approved limit, adjudicate on mortgage broker credit submissions
• Review Alternative-A (ALT A) mortgage applications and renewals, recommend decisions and when within approved limit, adjudicate new credit and renewals (including term and pricing)
• Co-ordinate and monitor the quality of credit submissions from various sources, ensuring timely and accurate submission of all retail credit reports
• Keep informed of and be willing to implement service improvements, new concepts, software technology etc. that will improve the operating efficiency of mortgage broker lending
• Handle broker inquiries or concerns in a professional and courteous manner, with a member first attitude
• Attend management meetings as required, provide status updates while clearly communicating all reporting changes, enhancements and modifications to ensure issues and solutions are understood
• Act as a subject matter expert for adjudication platforms including but not limited to : Valeyo Criterion and Filogix / Velocity on any related project initiative
• Consider, recommend and when appropriate, implement efficiencies and improved systems and processes
• As required, assist employees in solving problems and helping with complex work-related matters
• Stay on top of industry trends and make recommendations on tools, services, protocols and standards in support and development efforts
• Perform other duties as required

Required Skills

• Hold a post-secondary degree or diploma in the field of Business, Economics, Sociology or Business Analytics or equivalent work experience
• Have a minimum of three years ALT A lending experience within the financial sector
• Have working knowledge of credit related Policies and Procedures, Credit investigation and Analysis
• Must have knowledge of Canada Mortgage and Housing Corporation (CMHC) Sagen and Canada Guaranty insurance requirements
• Have strong analytical and problem solving skills with an attention to detail in working with business systems and data inputs
• Strong ability to structure a retail credit deal, applying flexibility and creativity when appropriate
• Apply strong decision making skills with a degree of discretion (as provided)
• Possess a working knowledge of adjudication platforms, such as Valeyo Criterion, Filogix and Velocity, and be familiar with both PC applications and banking systems
• Demonstrate clear communication, interpersonal and presentation skills
• Technically sound with high level knowledge of system and software quality assurance best practices and methodologies
• Business minded professional who aligns business objectives and capabilities with the technical aspect of our business to achieve results
• Organized, multi-tasker that thrives in a fast pace, time-sensitive, high volume environment
• Quick to respond to requests for service from all of your clients
• Demonstrate a high level of integrity and trustworthiness
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.