Credentialling Clerk

WorkSafeBC; Richmond; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Join WorkSafeBC as a Credentialing Clerk, where you'll be the primary contact for stakeholders, guiding them on regulations and policies. This temporary role requires exceptional organizational skills and offers a hybrid work model, with flexible remote and in-office options.

Benefits

Extra 4% salary in lieu of benefits

4% in lieu of vacation

Qualifications

• Minimum of 2 years of experience with record management and CRM systems.
• Operating Microsoft 365 products such as Word, PowerPoint, SharePoint, and Teams.

Responsibilities

• Coordinate communication and respond to inquiries by phone, mail, and email.
• Perform regular data entry and maintain databases, files, and CRM systems.

Skills

Organizational abilities

Customer service

Communication

Education

Grade 12

Tools

Microsoft 365

Job description

Join to apply for the Credentialling Clerk role at WorkSafeBC

Join to apply for the Credentialling Clerk role at WorkSafeBC

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Are you a proactive individual who thrives on delivering top-notch support in a dynamic setting? Our Prevention Services team is seeking a meticulous Credentialing Clerk with stellar organizational abilities to tackle diverse responsibilities.

As a Credentialling Clerk, you'll serve as the primary point of contact for both internal and external stakeholders, offering guidance on regulations, policies, and compliance within our Credentialing Services portfolio, spanning Certification Services, COR Program, and Licensing Services, including asbestos certification and licensing. Alongside maintaining immaculate records, databases, and files, you'll play a pivotal role in refining departmental processes and procedures.

This is a temporary role for approximately 12 months.

How you'll make a difference : You'll help ensure B.C. workers go home safely at the end of their workday.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

• Coordinates communication and responds to internal / external inquiries by phone, mail, and email in accordance with departmental standards.
• Supports case management in the customer relationship management (CRM) and escalates matters when required. Including instructing others in how to use the system.
• Collects payments, issues receipts / invoices, process refunds, and resolves discrepancies.
• Performs regular data entry and maintains databases, files, and CRM systems.
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees : responsive, respectful, fair, collaborative, accountable, and forward thinking.

We're looking for someone who can

• Independently plan and prioritize to meet deadlines in a high-volume, client-focused environment
• Provide excellent in-person and over the phone customer service
• Communicate clearly and concisely, verbally and in writing, to a variety of groups and individuals
• Handle confidential and sensitive matters

Your background and experience

• Grade 12
• A minimum of 2 years of experience with record management, CRM systems and
• Operating Microsoft 365 products such as Word, PowerPoint, SharePoint, Teams, among others

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must :

• Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who We Are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more : Discover who we are .

As a member of our team, you'll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary $28.07 – $35.48 hourly, your total compensation package includes :

Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start

Learn more : Find out what we offer .

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4 : 30 p.m. PST on the closing date.

We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Human Resources

Insurance

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