Credentialed Seasonal Tax Professional

CB Canada; Saint John; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading tax preparation firm in Canada is seeking experienced tax professionals to assist customers with their taxes using Intuit TurboTax products. Candidates must have an active EA/CPA/Attorney credential and strong communication skills. This seasonal, virtual role requires excellent customer service and the ability to handle tax inquiries and software questions. Ideal candidates have over 3 years of experience and will leverage technology to create positive customer interactions.

Qualifications

• Must possess active unrestricted credential in tax preparation.
• 3+ years preparing federal and state individual 1040 tax returns.
• Excellent verbal and written communication skills required.

Responsibilities

• Provide tax advice and help customers with their tax return.
• Create high-quality customer interactions using empathy.
• Document customer interactions and deliver accurate answers.

Skills

Tax preparation experience

Communication skills

Technical proficiency

Customer service skills

Critical thinking

Bilingual (English/Spanish)

Education

Active unrestricted credential: EA/CPA/Practicing Attorney

Preparer Tax Identification Number (PTIN)

Tools

Intuit TurboTax

Commercial tax preparation software

Video communication software (SmartLook)

Job description

Overview

If you are a highly motivated individual with an active unrestricted credential (CPA / EA / Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Responsibilities

• This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers
• Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product / software inquiries, and 3) Tax calculations
• Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation
• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries
• Document customer interactions

Qualifications

• Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws
• Must possess or be able to obtain any related State licenses, certificates, permits or bonds
• Must possess active PTIN (Preparer Tax Identification Number)
• 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients / customers, using commercial tax preparation software
• Working knowledge of Circular 230
• Audit experience a plus (IRS and state tax authorities)
• Proficient with technology; solid knowledge of computer operations and software
• Must have (or be willing to obtain) a dedicated hardwired internet connection
• Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Critical thinking, problem solving, research skills and determination
• Bilingual (English / Spanish) communication skills (written & spoken) a plus