Credentialed Seasonal Tax Professional

CB Canada; Nanaimo; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking motivated tax professionals for a seasonal, virtual role. In this position, you will leverage your expertise in tax preparation to assist customers in navigating their tax returns using advanced video communication tools. Your role will involve providing clear guidance on tax laws, ensuring customers feel confident and supported throughout the process. This opportunity allows you to make a meaningful impact while working in a fast-paced environment. If you are passionate about helping others and possess strong communication skills, this position is perfect for you.

Qualifications

• Active credential (CPA/EA/Attorney) with tax preparation experience required.
• 3+ years of experience preparing individual 1040 tax returns using software.

Responsibilities

• Provide expert tax guidance and assist customers with TurboTax products.
• Create high-quality customer interactions using video communication tools.

Skills

Tax Preparation

Communication Skills

Critical Thinking

Customer Service

Bilingual (English/Spanish)

Education

CPA (Certified Public Accountant)

EA (Enrolled Agent)

Practicing Attorney

Tools

TurboTax

SmartLook

Commercial Tax Preparation Software

Job description

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks, and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

If you are a highly motivated individual with an active unrestricted credential (CPA / EA / Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Job Requirements: What you'll bring

1. Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.
2. Must possess or be able to obtain any related State licenses, certificates, permits or bonds.
3. Must possess active PTIN (Preparer Tax Identification Number).
4. 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software.
5. Working knowledge of Circular 230.
6. Audit experience a plus (IRS and state tax authorities).
7. Proficient with technology; solid knowledge of computer operations and software.
8. Must have (or be willing to obtain) a dedicated hardwired internet connection.
9. Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly, and reassuring.
10. Excellent verbal and written communication skills.
11. Ability to work in a fast-paced environment with minimal supervision.
12. Critical thinking, problem solving, research skills, and determination.
13. Bilingual (English/Spanish) communication skills (written & spoken) a plus.

How you will lead

1. This is a seasonal, virtual, customer-facing role; you will be using our state-of-the-art video communication software (SmartLook) to interact with customers.
2. Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations.
3. Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation.
4. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.
5. Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries.