Creative Lead

ScalePad; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

RRSP matching

Parental leave programs

Annual professional development budget

Top-of-the-line hardware provided

Hybrid work model and hub locations

Monthly hybrid/remote work stipend

100% employer-paid benefits

Job summary

ScalePad is seeking an experienced Creative Lead to evolve and elevate our brand in the MSP space. You’ll lead the in-house Creative team, drive visual excellence across web, ads, and collateral, and champion an AI-forward approach while coaching designers and collaborating with product design to unify customer experiences.

You’ll oversee strategy, maintain brand standards, and nurture a high-performing team in a remote/hybrid setting with global clients.

Qualifications

• 6+ years of experience in visual design and at least 2 years in a leadership or team management role.
• Deep understanding of brand systems, creative workflows, project briefs, intake, and end-to-end project management processes.
• People-first leader known for building strong teams and nurturing talent across multiple disciplines (graphic design, dev, motion).
• Strong portfolio showcasing experience across digital, web, and brand design.
• A clear point of view on modern design trends, typography, layout, and UX principles.
• Ability to balance craft with strategy; comfortable creating as well as directing.
• Exceptional verbal, written, and presentation skills, modeling this for the team daily.
• Proficient in Adobe Creative Suite, Figma, and other design software, with hands-on use of AI-enabled tools.

Responsibilities

• Lead and evolve ScalePad’s visual identity across the master brand and digital channels.
• Oversee all creative assets: websites, digital ads, sales collateral, ebooks, conference booths, etc.
• Manage a multidisciplinary Creative team of designers, developers, and motion artists.
• Triage and manage intake of creative requests; align priorities and resources.
• Review and approve work for brand standards, accuracy and originality, including AI tool usage guidelines.
• Establish and manage relationships with freelancers, contractors, and external vendors.
• Collaborate with Product Design to unify marketing and product visuals.
• Promote and guide AI adoption to improve speed, quality, and scalability.

Skills

Visual design

Leadership

Brand systems

Project management

UX principles

Communication

Tools

Adobe Creative Suite

Figma

AI tools

Job description

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.

Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About The Role

We’re looking for an experienced Creative Lead to help evolve and elevate ScalePad’s brand in the MSP space. You’ll lead our in-house Creative team and be responsible for driving visual excellence across every touchpoint—from web, to advertising, to swag, and everything in between. We’re looking for someone with an AI-forward mindset: curious about emerging tools, thoughtful about where they add value, and grounded in strong creative judgment and craft. This role is for someone who has experience building amazing brands in the B2B space and knows what’s expected, but isn’t afraid to challenge convention to make our creative a differentiator. You should love coaching creatives and know how to speak their language, but you should be just as comfortable rolling up your sleeves as a player-coach to get design work done too.

This role is a part of our Brand & Communications team, which combines Content, Creative, and Communications into a single powerhouse unit. You’ll have a front row seat to all of the amazing work being done, and will have the opportunity to shape and elevate it with design. This is a truly exciting role for the right person.

What You’ll Own

Get ready to go beyond order-taking. Your strategic responsibilities include:

• Manage and evolve our visual identity across ScalePad’s master brand and digital channels, maintaining clear visual systems and guidelines that create a cohesive, distinctive, and scalable brand experience.
• Oversee and support the execution of all creative assets, including websites, digital ads, sales collateral, ebooks, conference booths, and more. You should be comfortable rolling up your sleeves as a player-coach and contributing from a design perspective.
• Lead and manage our multidisciplinary Creative team of designers, developers, and motion graphic artists—guiding their growth, coaching regularly, and fostering a high-performing (and fun) team culture.
• Triage and manage intake of creative requests from across the company, aligning priorities, seeking clarity when needed, and resourcing projects efficiently. The Creative team supports the needs of the entire organization, so effective resource management is essential.
• Review and approve creative work, ensuring it meets brand standards, project requirements, and quality benchmarks–including appropriate standards for accuracy, originality, and brand consistency when AI-tools are used.
• Establish and manage relationships with freelancers, contractors, and external vendors—ensuring creative resources are available as needed and that projects are delivered on time and within budget.
• Collaborate with our Product Design team to align our marketing and product visuals into a unified customer experience. This is an important relationship at ScalePad, and it needs nurturing to be successful.
• Lead the adoption of AI across the Creative department to improve speed, quality, and scalability. Identify high-value use cases, establish practical guard rails, and coach the team on effective use.

What we’re looking for

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

• 6+ years of experience in visual design, with at least 2 years in a leadership or team management role. B2B SaaS experience is essential.
• Deep understanding of brand systems, creative workflows, project briefs, intake, and end-to-end project management processes.
• A people-first leader who’s known for building strong teams and nurturing talent. Experience managing creatives across multiple disciplines (graphic design, dev, motion, etc.)
• Strong portfolio showcasing your experience across digital, web, and brand design.
• A strong point of view on modern design trends, typography, layout, and UX principles.
• The ability to balance craft with strategy—you're as comfortable making as you are directing.
• You possess and exemplify exceptional verbal, written, and presentation skills – modelling what this looks like to your team every day.
• Proficient in Adobe Creative Suite, Figma, and other design software, with hands-on experience using AI-enabled creative tools to support ideation, production, and workflow efficiency.

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use

ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.