Creative Design Showroom Consultant - Sales & Service

Daltile; Calgary; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary package

Benefits package

Job summary

Dal-Tile in Calgary seeks a Design Consultant / Customer Service professional to translate client needs into design solutions. You will guide clients through tile and stone selections and manage orders, while maintaining strong showroom presence and excellent service.

The role emphasizes client communication, product knowledge, and collaborative teamwork to grow sales in a creative showroom environment.

Qualifications

• Experience in design or related field preferred.
• Strong communication and customer-facing abilities.
• Ability to manage multiple projects and showroom displays.
• Organized with attention to detail.

Responsibilities

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT. Reports sales closures monthly.
• Prospects for new business with emphasis on Custom Builders and Residential Designers; makes outside sales calls and follows up on leads.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays; ships samples as needed.
• Plans and hosts showroom tours and events for industry trade to drive customer sales and build brand awareness.
• Provide customer service including order entry, product information, pricing, availability, and enquiries.
• Duties split approx. 50/50 between customer service and showroom responsibilities.

Skills

Interior design

Sales / Customer service

Color coordination

Creative thinking

Communication skills

MS Office Suite

Education

Grade 12 diploma

Tools

MS Word

MS Excel

PowerPoint

CRM / Customer management tools

Job description

Dal-Tile in Calgary seeks a Design Consultant / Customer Service professional to translate client needs into design solutions. You will guide clients through tile and stone selections and manage orders, while maintaining strong showroom presence and excellent service.

The role emphasizes client communication, product knowledge, and collaborative teamwork to grow sales in a creative showroom environment.