Crane Technician – Calgary or Acheson (Edmonton)

Job Title: Crane Technician – Alberta
Job ID: 76952
Location: Acheson, Alberta

Overview:
As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible to work in a safe, effective, clean, organized and professional work environment at all times to ensure the company surpasses our customer’s expectations.

What you will be doing:
Responsible for all aspects of assigned field service calls, including but not limited to:

• Proactive customer contact in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor with respect to Tech Line and/or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
• Accurate and timely service report submissions (includes time cards);
• Care and maintenance of assigned service vehicle and tools;
• Daily vehicle checks and CVOR log-books;
• Effective, open and frequent communication with dispatch and office;
• Responsible for the return of un-used parts upon the completion of field service work;
• Responsible for ensuring that all field service work/inquiries by customers and/or field dispatch are managed in a professional and timely manner at all times.

What you must have:

• Exceptional customer service skills;
• Must possess excellent written and oral communication skills;
• Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
• Excellent time management skills;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.;
• Post-secondary diploma and/or relevant work experience required;
• Licensed Heavy Equipment Certification/license (421A) or equivalent.

Salary/Rate Range: 113,000.00 – 130,000.00