CPX Lansdowne & VIP - Front of House Manager, VIP

Cineplex; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Cineplex is seeking a Front of House (FOH) VIP Experience Manager in Ottawa to enhance guest experiences by leading a dedicated team. The role involves staff management, maintaining service standards, and operational oversight in an energetic hospitality environment. Candidates should have significant management experience, strong communication skills, and a passion for excellent service.

Benefits

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to grow

Qualifications

• Minimum 2 years management experience in a bar or restaurant.
• Strong communication skills and ability to connect with guests.
• Flexible availability including evenings and weekends.

Responsibilities

• Enforce policies by coaching, training, and motivating staff.
• Manage staffing levels for service personnel.
• Ensure a pleasant dining environment through ambience control.

Skills

Communication

Organizational skills

Mathematical skills

Computer literacy

Education

Hospitality degree

Job description

Front of House (FOH) VIP Experience Manager

Cineplex’s Front of House (FOH) VIP Experience Managersare an integral part of the team who provide an exceptional entertainment experience to each and every guest. The FOH VIP Experience Manager leads, supports and manages a dedicated team of employees to maintain good working relationships, perfecting service standards and day-to-day operations. If you thrive in an energetic, fast-paced and social atmosphere, this may be the opportunity for you!

In this role, your responsibilities include (but are not limited to) :

• Enforcing all policies and procedures by coaching, motivating, and training FOH employees
• Hiring and reviewing staffing levels for host / hostesses, servers and bartenders
• Maintaining ambience throughout by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
• Reconciling of end of the night funds

Qualifications :

This role may be a perfect fit for you if :

• You have a minimum of 2 years of previous management experience in a bar, licensed restaurant, or similar environment
• You have a flexible schedule including evenings, weekends and holidays
• You have strong computer literacy and mathematical skills
• You have a college or Hospitality degree (preferred)
• You have safe food handling and smart serve certification
• You are organized and have strong communication skills , with the ability toestablish an instant rapport with Guests and employees of all demographics

Additional Information :

As an employee, you’ll enjoy :

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to grow
• more!

Inclusion & Diversity :

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of life.The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, uniquecapabilities,and talent represents a significant part of our culture. By valuing a diverse workforce,weenforce hiring practices that are fair and equitable.

Accessibility :

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of life.The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, uniquecapabilities,and talent represents a significant part of our culture. By valuing a diverse workforce,weenforce hiring practices that are fair and equitable.

Accessibility

While we appreciate all interest, only those candidates selected for an interview will be contacted.