CPIC Information Operator II - Revised

City Of Edmonton; Edmonton; On-site; CAD 56,000 - 71,000; Full time

Job summary

The City of Edmonton is looking for a CPIC Information Operator II for the Edmonton Police Service. In this temporary full-time position, you will provide essential support in a high-pressure environment, ensuring operational information delivery and team supervision. Ideal candidates will have strong leadership and communication skills, along with relevant experience in a police setting, contributing to community safety.

Qualifications

• Minimum of 5 years experience in a Police environment.
• At least 2 years as a CPIC Information Operator I.
• Previous supervisory experience preferred.

Responsibilities

• Provide supervision to a small team of CPIC Operators.
• Monitor equipment and system effectiveness.
• Prepare employee performance evaluations.

Skills

Communication

Leadership

Teamwork

Education

High School Diploma

Tools

EPROS

JOIN

CPIC

CPIC Web

Job description

This posting is for one (1) Temporary, Full-Time position that may continue until June 9, 2026

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community.

Reporting to the Supervisor of the CPIC Unit, the CPIC Operator II must be able to work within a high-pressured environment to ensure the delivery of operational information, support to police personnel and authorized outside agencies, whilst driving innovation in the area. The CPIC Unit requires one (1) individual with excellent communication skills to assume the following responsibilities:

• Provide supervision to a small team of CPIC Operators.
• Monitor workload, equipment and systems for effectiveness and efficiency.
• Provide relief supervision and assistance for CPIC Operators as required.
• Prepare employee performance evaluations.
• Provide training, coaching and mentoring to all employees that enter the area.
• Ensure employee compliance with EPS and CPIC policies.
• Enter, audit, review and conduct maintenance of agency CPIC records and CPIC Purge reports, to ensure accuracy and quality assurance standards are maintained.
• Participate in hiring and oversee training and development of new CPIC Operators.
• Coordinate staff coverage for CPIC Teams.
• Review historical warrants.
• Perform other related duties as required.

Qualifications

• High School Diploma or equivalent. A minimum of five (5) years of progressively responsible experience within a Police/Court environment or a specialized area, including at least two (2) years as a CPIC Information Operator I.
• Previous supervisory experience would be an asset..
• Extensive experience using EPROS, JOIN, CPIC and CPIC Web.
• Excellent interpersonal, communication (oral and written) and teamwork skills.
• Proven leadership ability, able to make sound decisions, use good judgment and identify priorities in a high pressured environment.
• Able to accurately and efficiently input, query, interpret, edit and relay information.
• Strong reading and comprehension skills.

Hours of Work:

40 hours per week, rotating 12 hour shifts to provide 24 hour coverage, 7 days per week

Salary Range:

21B, Salary Grade: 013, $27.06 - $33.94 (Hourly), $2,165.50 - $2,715.40 (Bi-Weekly), $56,520.07 - $70,872.98 (Annually).
The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Include a current resume and covering letter with your online application.
• Please note that the option to work remotely is not available at this time.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service, you acknowledge and agree to participate in future Enhanced Security Re-Clearances at schedule intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: CS

Classification Title: CPIC Information Operator II
Posting Date: Jun 04, 2025
Closing Date: Jun 17, 2025 11:59:00 (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton