CPIC Information Operator I - CPIC Support

City Of Edmonton; Edmonton; On-site; CAD 51,000 - 65,000; Full time

Job summary

The Edmonton Police Service is seeking a CPIC Support Training & Administrative Coordinator to enhance training consistency for new recruits. This role involves conducting classroom training, providing backup support, and ensuring timely updates to training documentation. Candidates should possess strong organizational and communication skills along with relevant experience in a police setting. This position offers a dynamic work environment with opportunities to contribute to community safety.

Qualifications

• Must complete CPIC training course within 2 years.
• 3 years of experience in a Police/Court environment.
• Experience in training facilitation or administrative coordination.

Responsibilities

• Conduct structured training for new trainees.
• Provide support to CPIC Support Supervisor.
• Update and maintain training manuals and reference materials.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Judgment in high-pressure situations

Proficiency in OneNote

Education

High school diploma or equivalent

Tools

OneNote

Job description

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community.

Reporting to the CPIC Support Supervisor, we are seeking a CPIC Support Training & Administrative Coordinator to support training consistency within the CPIC Support Unit. This role ensures new trainees receive structured classroom training for a minimum of two weeks, with extended training if staffing levels require it. The ideal candidate will also provide backup support to the CPIC Support Supervisor and assist with various operational responsibilities:

• Conduct structured classroom training for new trainees, ensuring consistency and quality in onboarding.
• Extend operator training as needed before trainees join their designated teams.
• Provide backup support and technical assistance for the CPIC Support Supervisor.
• Offer additional coverage during break times/lunches or integrate into short-staffed teams when training is not required.
• Update and maintain the OneNote training manual and ensure accuracy in reference materials.
• Manage the CPIC Support email inbox and respond to inquiries efficiently.
• Support the Niche UA changeover, revamping the OneNote reference manual with updated screenshots and content.
• Assist CPIC Supervisors with JO Warrant requests, facilitating charge requests in court.

Qualifications

• High school diploma or equivalent. Incumbents must complete a CPIC training course within two (2) years of appointment.
• A minimum of three (3) years of progressively responsible experience within a Police/Court environment or a specialized area including experience in data entry and retrieval from data bases. Experience in radio communications is an asset.
• Experience in training facilitation or administrative coordination within a structured environment.
• Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in OneNote and document management systems.
• Familiarity with CPIC processes and law enforcement databases (preferred).
• Strong reading and comprehension skills.
• Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
• Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.

Hours of Work:
40 hours per week, rotating 12-hour shifts to provide 24-hour coverage, 7 days per week.

Salary Range:
21B, Salary Grade: 008, $24.82 - $31.10 (Hourly), $1,985.90 - $2,488.70 (Bi-Weekly), $51,832.51 - $64,955.59 (Annually).
The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application.
• The option to work remotely is not available at this time.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: CZ

Classification Title: CPIC Information Operator I
Posting Date: Jun 12, 2025
Closing Date: Jun 26, 2025 11:59:00 PM (MST)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton