Course & Educational Technology Assistant (Term)

University of Toronto; Toronto; Hybrid; CAD 66,000 - 86,000; Full time

Job summary

A leading university is seeking a Course & Educational Technology Assistant to support its award-winning ESP program. The successful candidate will provide administrative and technical assistance to enhance the learning experience for first-year engineering students, ensuring the effective delivery of course content and resources. This role involves active participation in a diverse teaching team and requires strong technical skills as well as effective communication abilities.

Qualifications

• Minimum three years of related experience in front-line service and administrative support.
• Experience providing support to students, faculty, and staff.
• Strong proficiency in educational technology.

Responsibilities

• Acting as the first point of contact for general enquiries.
• Providing technical support and troubleshooting issues with course technologies.
• Maintaining digital platforms and course records.

Skills

Technical support

Attention to detail

Organizational skills

Interpersonal communication

Problem-solving

Education

Advanced College Diploma (3 years)

Tools

Canvas/Quercus

Microsoft Teams

MS Office

Job description

Date Posted: 06/10/2025
Req ID: 43395
Faculty/Division: Faculty of Applied Science & Engineering
Department: First Year Office
Campus:St. George (Downtown Toronto)
Position Number: 00031466

About us:

The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and change makers to unlock the future's boundless potential.

The Engineering Strategies and Practice (ESP) program within the Faculty of Applied Science and Engineering is an award-winning design, communication, and teamwork course that trains first year engineering students to solve real world problems. For more details on the course, please visit the public course website (www.esp.engineering.utoronto.ca).

Your opportunity:

Our leadership team provides an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. We believe in recognizing and valuing our employee’s contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.

Reporting to the Director, First Year Office, and working closely with and receiving direction from the Course Administrator and Student Project Coordinator, this position is part of a teaching team of ~80 individuals who undertake the challenging task of executing this course for ~1200 students each year.

The Course & Educational Technology Assistant provides administrative and technical support to the Engineering Strategies and Practice(ESP) program, which includes: providing front-line response to requests for information; designing and administrating the learning management system (Canvas/Quercus); attending lectures in-person to facilitate active-learning activities; maintaining the course Microsoft Teams sites and Piazza; providing resource and troubleshooting of course technologies; assisting with the preparation of course materials, tests and correspondence; entering and updating course information and grades; attending meetings taking comprehensive and accurate minutes, and assisting with other duties as relevant for the course.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Resolving issues within the scope of the role and escalating problems as required
• Writing routine documents and correspondence
• Creating and updating records
• Maintaining information on digital platforms
• Providing detailed information on available technologies
• Troubleshooting issues uncovered by testing or user feedback
• Testing and analyzing new and upgraded software

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of related experience including front-line service and administrative support in a busy, high-volume environment
• Experience in providing support to students, faculty, and staff; or equivalent experience
• Proven attention to detail and accuracy
• Experience providing relevant technical support
• Strong computer skills for technical support. Strong proficiency in educational technology or similar. Advanced skills with MS Office, including Word, Excel, Outlook
• Superior service orientation, good judgment, and ability to deal tactfully, personably, empathetically and effectively with students, faculty, and staff
• Effective management of large volumes of data and information
• Strong organizational and time-management skills and ability to frequently adjust priorities
• Excellent interpersonal and written and verbal professional communication skills

Assets (Nonessential):

• Experience with educational technology such as Canvas/Quercus, Microsoft Teams, Piazza, MS Stream, Mentimeter, Crowdmark, and Turnitin

To be successful in this role you will be:

• Cooperative
• Diligent
• Meticulous
• Patient
• Resourceful
• Responsible

Work location: For the first six months, this role will be 5 days per week in office for onboarding, but afterwards the role is eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Note: This is a term position ending in December 2026.

Closing Date: 06/18/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.