Coupa NA Support Specialist – Glencore Coupa Support Organization (On-site)

Glencore; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company seeks a Coupa NA Support Specialist to manage and support Coupa processes within their business operations. The role demands strong project management skills and technical expertise in procurement systems to ensure efficient service delivery and support decision-making across the organization.

Qualifications

• Functional and/or technical background in S2P functionality or ERP systems.
• Proficiency in English required; French or Spanish beneficial.

Responsibilities

• Manage Coupa platform maintenance and improvements.
• Participate in Coupa Change Control Board.
• Support regional requirements and global coordination.

Skills

Project Management

Communication

Facilitation

Technical Support

Job description

Vancouver, Calgary or Sparwood – (On-site)

The role in a nutshell

Ready for your next step? Supported by and reporting to the Coupa Global Support Manager, the successful candidate will have a close working relationship with the Regional Middleware Lead, as well as other Regional Support teams (e.g. ERP, infrastructure, etc.). The role will also be required to manage third party service provider resources such as Coupa support, Boomi support, Kitepipe and others to ensure consistent and efficient service delivery to the Glencore business.

The Coupa NA Support Specialist will be responsible for support and leadership around the use of Coupa within business processes. The NA Support Specialist will facilitate and provide support when required to support the development of business cases, conduct research for new releases and features, new products or modules, configuration of the local Coupa instance, test and integrate innovations to our standard procurement systems. The scope of work the incumbent will manage will range from the current Coupa modules

• process integrated to SAP, Mincom Ellipse, and other ERPs, along with other parallel enabling systems such as Boomi and PowerBI. The Incumbent will also work closely with colleagues focused on requirements such as internal and external audits, monitoring, reporting and the continuous evaluation of our current systems and processes.

The Incumbent will play an integral role in the organization as a technical expert and subject matter expert for our Coupa S2P environment, procurement standards, providing technical support to the various sites and businesses within their region as needed.

This is a challenging and exciting position that requires a distinctive skill set. The successful candidate has a functional and / or technical background in S2P functionality or other relevant ERP systems, with on the ground experience, and is familiar with the operational models at our numerous sites. The NA Support Specialist will have strong project management and communications skills and be able to take complex technical issues and convey these clearly and in multiple formats to various audiences. The individual is also an accomplished facilitator with experience moving diverse stakeholders toward collective learning, clear actions to standards and also has experience delivering training and producing training materials and guides.

Vancouver, Calgary or Sparwood – (On-site)

The role in a nutshell

Ready for your next step? Supported by and reporting to the Coupa Global Support Manager, the successful candidate will have a close working relationship with the Regional Middleware Lead, as well as other Regional Support teams (e.g. ERP, infrastructure, etc.). The role will also be required to manage third party service provider resources such as Coupa support, Boomi support, Kitepipe and others to ensure consistent and efficient service delivery to the Glencore business.

The Coupa NA Support Specialist will be responsible for support and leadership around the use of Coupa within business processes. The NA Support Specialist will facilitate and provide support when required to support the development of business cases, conduct research for new releases and features, new products or modules, configuration of the local Coupa instance, test and integrate innovations to our standard procurement systems. The scope of work the incumbent will manage will range from the current Coupa modules

• process integrated to SAP, Mincom Ellipse, and other ERPs, along with other parallel enabling systems such as Boomi and PowerBI. The Incumbent will also work closely with colleagues focused on requirements such as internal and external audits, monitoring, reporting and the continuous evaluation of our current systems and processes.

The Incumbent will play an integral role in the organization as a technical expert and subject matter expert for our Coupa S2P environment, procurement standards, providing technical support to the various sites and businesses within their region as needed.

This is a challenging and exciting position that requires a distinctive skill set. The successful candidate has a functional and / or technical background in S2P functionality or other relevant ERP systems, with on the ground experience, and is familiar with the operational models at our numerous sites. The NA Support Specialist will have strong project management and communications skills and be able to take complex technical issues and convey these clearly and in multiple formats to various audiences. The individual is also an accomplished facilitator with experience moving diverse stakeholders toward collective learning, clear actions to standards and also has experience delivering training and producing training materials and guides.

More specifically, you will :

Specific to Coupa

The Coupa NA Support Specialist will be responsible to participate in the Glencore’s Coupa Change Control Board. The role will also have overall responsibility for the ongoing maintenance, development and improvement of the Coupa platform and functional design within Glencore aligning and coordinating requirements / changes with those of the Global team, ensuring that the Coupa platform continues to support the requirements of our evolving business. The incumbent will provide an ongoing Coupa change management service to the business proactively ensuring that the regional requirements receive the right level of prioritization and that the impact of new features and changes resulting from the Coupa quarterly release cycle are understood, communicated, and deployed in a manner that maximizes benefit and minimizes risk to the business.

The candidate will also be responsible for managing and implementing any requirement from the Corporate offices that can be facilitated through the Coupa Risk Assess platform in coordination with the Coupa Risk Assess Platform Manager. It is imperative that this platform be well maintained and continuously developed in the same manner as Coupa S2P. This relatively new platform within Glencore which must attain the same innovative and proactive approach as taken with other platforms within the procurement landscape.

The incumbent will also be a subject matter expert (SME) for the Coupa platform and from time to time will be called upon to support the development of business cases for other sites and business units when required by the Coupa Global Process Owner. The NA Support Specialist will also support the other Analysts as required to maintain continuity of service.

Key Responsibilities :

Governance

Change / Release Management

Do you have what it takes?

Languages : Proficiency in English is required; (skills in French or Spanish are seen as beneficial but not required).

Travel : You will be required to travel to Glencore sites globally as per business needs.

• S2P, Coupa Content Management, Coupa Sourcing / CSO, Contract Lifecycle Management, Supplier Information Management, and Coupa Risk Assess

Only candidates with full working rights in Canada will be considered.

Glencore is an equal opportunity employer and works toward creating and maintaining a diverse and inclusive workforce. Accommodation is available throughout our recruitment process for applicants with disabilities.

How to apply :

• Start your application by clicking the "begin" button.

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