Country Process Owner, Googler Experience

Google Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in technology seeks a Country Process Owner to enhance HR processes in Canada. The role encompasses managing compliance, optimizing operational efficiency, and leading strategic HR initiatives. Candidates with a degree in HR and extensive experience in HR operations are encouraged to apply.

Qualifications

• 7 years of experience in a customer-facing role supporting HR processes.
• Experience in local legal and regulatory HR requirements.
• Fluent in French for stakeholder communication.

Responsibilities

• Design and optimize Canada-specific HR processes.
• Execute critical HR requirements ensuring local compliance.
• Lead strategic initiatives for end-to-end HR processes.

Skills

Customer service

Data analysis

Project management

Lean/Six Sigma

Communication in French

Education

Bachelor's degree in HR, Business or related field

Job description

Country Process Owner, Googler Experience

Get AI-powered advice on this job and more exclusive features.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Toronto, ON, Canada; Waterloo, ON, Canada.Minimum qualifications:

• Bachelor's degree in HR, Business or related field, or equivalent practical experience.
• 7 years of experience in a customer or client-facing role supporting Human Resources (HR)/People processes.
• 5 years of experience with operational initiatives.
• Experience in local legal and regulatory requirements for local HR practices and standards.
  
  

Preferred qualifications:

• Certification in Lean/Six Sigma.
• Experience with data-driven decision making, data analysis, and with Sheets and AppsScript.
• Experience in human resources, people programs, or other people related roles.
• Experience with Digital Transformation/HR Digitalization.
• Experience with leading multiple priority projects in parallel and program managing projects.
• Ability to communicate in French fluently in order to communicate with internal and external stakeholders.
  
  

About the jobA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes logistics processes while incorporating current industry standards and best practices. You will be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action and interacting with all partner teams. You will lead new project initiatives for the Americas server operations logistics with a duration of three months to two years, create Business Requirements Documents (BRD), work with key stakeholders, drive innovation, understand operational impacts and create presentations/documents for the leadership team.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our developers' developers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Design and optimize Canada-specific processes to address business needs, improve efficiency, and reduce known risks.
• Execute the critical Human Resources (HR) requirements in Canada, and ensure local compliance.
• Design and execute operationally compliant processes that mitigate HR Compliance risks at a country level.
• Optimize existing processes to enable operational efficiency and scalability that delivers extraordinary experiences for Googlers.
• Program management of strategic initiatives that delivers end-to-end HR processes, comprehensive documentation, data analysis, reporting, and presentation to align cross-functional stakeholders.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Strategy/Planning, and Other

• Industries

  Information Services and Technology, Information and Internet

Referrals increase your chances of interviewing at Google by 2x

Get notified about new Business Process Owner jobs in Toronto, Ontario, Canada.

Director of Operations (Business & Operational Excellence)

Global Business Process Owner, Deloitte Global Transformation

Greater Toronto Area, Canada 12 hours ago

Product Owner (Payment Processing Solutions)

Technical Product Owner (1y Contract, Contact Center Transformation)

Director, Specialty Operations (Beyond Payroll)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.