Counterperson

United Refrigeration, Inc.; Burlington; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

United Refrigeration, Inc. is seeking a dependable team member to greet customers, answer calls, and provide knowledgeable assistance. You will process orders, act on upsell opportunities, and manage invoicing and returns using a computer system.

The role requires physical effort (lifting up to 75 lbs), basic HVAC knowledge, and the ability to work with minimal supervision in a fast-paced environment. Overtime and weekend shifts may be required.

Qualifications

• Requires moving, lifting up to 75 pounds.
• Prolonged standing, bending, stooping, stretching, climbing ladders.
• Exposure to chemicals and solvents.
• Manual dexterity and eye-hand coordination for data input.
• Ability to cross-reference and recommend substitutes.
• Ability to get along with customers and other employees, follow directions and work under pressure.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Process customer orders accurately and timely; fulfill requests.
• Upsell by suggesting additional products.
• Use computer to invoice, credits, returns, and procurement.
• Load/unload vehicles using proper equipment.
• Break down and store stock; maintain clean work area.
• Attend to overtime and inventory requirements; participate in after-hours calls.

Skills

Cross-reference substitutes

Customer relations under pressure

Education

Basic HVAC knowledge of heating, air conditioning and refrigeration

Understand United’s product offering and industry

Attend in-house product seminars and trade groups

Tools

Fork lift

Computer and office machines

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer’s orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United’s product offering as well as rest of industry
• Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors