Counter Support Teammate

EMCO Corporation; Edmonton; On-site; CAD 40,000 - 45,000; Full time

Job summary

A leading national wholesale distributor seeks a Counter Support Teammate in Edmonton. Responsibilities include assisting counter teammates, maintaining a clean workspace, and providing exceptional customer service. Candidates should have at least 2 years of customer service experience and a Grade 12 diploma. We offer competitive salaries and opportunities for growth in a supportive work environment.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan

Work-life balance and flex time

Qualifications

• Minimum of 2 years customer service experience.
• Outstanding verbal communication skills.
• Ability to learn inventory management software.

Responsibilities

• Provide support to counter teammates by picking and packing orders.
• Maintain a clean counter area.
• Collaborate with Inventory Control team for stock replenishment.

Skills

Customer service experience

Attention to detail

Verbal communication skills

Relationship building

Intermediate math skills

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

Trend

Eclipse

Word

Excel

Outlook

Job description

• Compensation: CAD 40000 - CAD 45000 - yearly

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

As a Counter Support Teammate, you will provide support to counter teammates picking, packing and sometimes staging orders. This role is a customer facing position. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter area and warehouse. Support will also be provided to the warehouse and Inventory Control team stocking/organizing bin locations and replenishing when not picking orders.

Additional duties will include:

• Assist counter teammates by picking and packing orders and giving to customers
• Cover express/pickup counter during teammate days off by picking and staging when needed.
• Attention to detail to provide accuracy and efficiency for picking, packing and restocking bin locations
• Maintain and clean the counter area including any merchandising displays
• Organizing product in bin locations
• Work collaboratively with the Inventory Control team to keep stock replenished
• Initiative to find tasks to do during down times with coaching from your team lead
• Perform other tasks as requested by the Profit Center Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team settin

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range - $40,000 to $45,000

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.