Counter Server

City Cruises; Eastern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading cruise operator is seeking a Counter Server to enhance the guest experience through exceptional service at Ivy Lea. The role involves food and beverage service, hospitality, and maintaining a clean and safe environment, along with various responsibilities to ensure guest satisfaction.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Paid Training

Qualifications

• Knowledgeable about menu offerings.
• Ability to provide amazing hospitality.
• Competence in cash handling.

Responsibilities

• Provide hospitality to guests and coworkers.
• Execute opening and closing activities.
• Handle cash transactions accurately.

Skills

Hospitality

Communication

Food & Beverage Knowledge

Job description

TheCounter Serveris the face of the food & beverage outlet for Ivy Lea. This crew member is knowledgeable of The Upper Deck & Onboard canteen menu offerings and is technically competent in serving food and beverages. The Counter Server is hospitable and cordial to guests and coworkers, acts safely and responsibly, is knowledgeable about the City Cruises Ivy Lea vessel operating schedule, the 1000 Islands and local attractions. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, be favorably viewed by their peers and be swift and efficient in the execution of their assigned duties.Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately.
• Understands all policies and procedures relating to the crew’s role within the company.
• Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.
• Welcomes with a warm greeting of guests, provides information to guests including but not limited to, menu descriptions, dining periods, hours of operation, special events, cruising options, embarkment schedules, offerings in Gananoque and local attractions.
• Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas. Including the completion of all daily & weekly checklists.
• Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate.
• Set up and break down patio, and service stations as prescribed by supervisor.
• Takes and serves food and beverage orders in a timely manner in a fast-paced environment.
• Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion.
• Rotates food and beverage products by practicing first in and first out procedures.
• Advises Supervisor when food & beverage or supply stock needs replenishing.
• Checks I.D. on any guests ordering alcohol who look under 30 years old.
• Works as a team during high volume business levels, ensure outstanding guest experience.
• Complies with Health & Safety standards, company and departmental policies and procedures and legislative requirements.
• Any other duties as assigned by the manager or supervisor on duty.