Counter Server

Hornblower Group; Eastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

City Experiences is seeking a seasonal Counter Server for its food and beverage operation in Gananoque. The role requires excellent customer service abilities and Smart Serve Certification, along with responsibilities in food handling and guest relations. Successful candidates will enjoy a competitive wage and various crew benefits, including retention bonuses and complimentary cruise tickets.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets

Paid Training

Qualifications

• At least one year of customer service experience preferred.
• Proficiency with POS systems and cash handling.
• Physical ability to lift up to 35 pounds and stand for extended periods.

Responsibilities

• Provide excellent hospitality to guests and coworkers.
• Take and serve food and beverage orders efficiently.
• Perform opening and closing duties, ensuring a clean environment.

Skills

Customer Service

Communication

Cash Handling

Food Safety

POS Systems

Education

O.S.S.D. or equivalent

Smart Serve Certification

Job description

City Experiences is seeking a Counter Server for our City Cruises operation in Gananoque.

Please note, this is a seasonal/contract position.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The Counter Server is the face of the food & beverage outlet for Ivy Lea. This crew member is knowledgeable of The Upper Deck & Onboard canteen menu offerings and is technically competent in serving food and beverages. The Counter Server is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the City Cruises Ivy Lea vessel operating schedule, the 1000 Islands, and local attractions. The successful candidate will contribute to the guest experience through exceptional care for food & beverage, respect for supervisor decisions, positive peer relations, and efficiency in duties.

Crew Benefits

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities

• Provide excellent hospitality to guests and coworkers as per our RESPECT Service System.
• Report to work on time and for all scheduled shifts, clocking in/out appropriately, and managing break times.
• Understand all policies and procedures related to the crew’s role.
• Maintain a neat, clean, and well-groomed appearance in uniform.
• Greet guests warmly, provide menu and service information, including dining options, schedules, and local attractions.
• Perform opening and closing duties such as stocking, cleaning, and checklist completion to ensure a hygienic environment.
• Manage cash drawers accurately, including counting currency and coins at shift start.
• Set up and break down service stations and patios as directed.
• Take and serve food and beverage orders efficiently in a fast-paced setting.
• Handle sales transactions accurately and reconcile cash at shift end.
• Practice first in, first out for food and beverage stock rotation.
• Notify supervisors when stock needs replenishing.
• Check IDs for alcohol sales to guests under 30 years old.
• Work as part of a team during busy periods to ensure a positive guest experience.
• Follow health, safety, and company policies and procedures.
• Perform any other duties assigned by management.

Requirements & Qualifications

• O.S.S.D. or equivalent recognized by the Ministry of Education.
• At least one year of customer service experience preferred.
• Previous hospitality experience preferred.
• Smart Serve Certification required.
• Proficiency with POS systems and cash handling.
• Energetic, enthusiastic, and self-directed personality.
• Willingness to be closely supervised and to learn and share best practices.
• Strong communication skills; additional languages are an asset.
• Ability to understand and convey written and verbal information clearly.
• Service-oriented with a proactive attitude.
• Physical ability to work in warm environments, lift up to 35 pounds, and stand for extended periods.
• Availability for flexible hours, including mornings, evenings, weekends, and holidays, especially in July and August.
• Required to wear non-slip footwear and other PPE as needed.

About Us

City Experiences aims to provide memorable land and water experiences. With over 25 brands and 30 million guests annually, we value communication, creativity, and teamwork. Our RESPECT Service System reflects our commitment to a positive company culture and customer service excellence.

We are an equal opportunity employer committed to a harassment and discrimination-free workplace, adhering to all applicable laws and regulations.