Counter Salesperson

EMCO Plumbing / EMCO Plomberie; Vernon; On-site; CAD 45,000 - 50,000; Full time

Job summary

A leading plumbing company is seeking a Counter Salesperson to provide exceptional customer service and support at their Profit Center counters. The role involves assisting customers, processing sales, and collaborating with sales teams while maintaining a clean and organized work area. Ideal candidates will have a Grade 12 diploma, two years of experience in customer service or sales, and strong communication skills.

Qualifications

• Minimum 2 years of customer service or counter sales experience.
• Proficiency in operating sales software and processing orders.
• Knowledge of plumbing and building products preferred.

Responsibilities

• Assist customers with purchases and product inquiries.
• Process sales orders and warranty claims.
• Maintain a clean and well-stocked counter area.

Skills

Customer service

Communication

Relationship-building

Math skills

Attention to detail

Teamwork

Education

Grade 12 diploma or equivalent

Tools

Sales software

Trend

Eclipse

Word

Excel

Outlook

Job description

As a Counter Salesperson, you will provide sales support and exceptional customer service to walk-in customers at our Profit Center counters. Your primary responsibilities include :

• Assist customers with purchases, product inquiries, and recommendations while driving sales growth through counter merchandising and product promotion
• Process sales orders, returns, and warranty claims in compliance with company procedures
• Maintain a clean, well-stocked counter area and manage inventory levels
• Collaborate with Inside and Outside Sales teams to support overall sales efforts
• Resolve customer concerns and complaints effectively while ensuring customer satisfaction

Qualifications

• Grade 12 diploma or equivalent
• Minimum 2 years of customer service or counter sales experience
• Excellent customer service, communication, and relationship-building skills
• Proficiency in operating sales software and processing orders
• Strong math skills and attention to detail
• Ability to work independently and in a team in a fast-paced environment
• Knowledge of plumbing and building products preferred
• Experience with Trend, Eclipse, Word, Excel, and Outlook an asset

Additional Information

Salary Range - $45000- $50000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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