Counter Salesperson

EMCO Corporation; Kelowna; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in plumbing and industrial products is seeking a Counter Salesperson in Kelowna. You will provide exceptional customer service, assist with sales orders, and maintain a clean sales area. Join a stable company offering growth potential, competitive salary, and benefits.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan

Work-life balance and flex time

Qualifications

• Minimum 2 years experience in customer service or counter sales.
• Outstanding verbal communication skills.
• Ability to learn and operate applicable software.

Responsibilities

• Assist customers at sales counters and provide product recommendations.
• Drive sales growth through counter merchandising and promotions.
• Process returns and warranty claims for customers.

Skills

Customer Service

Communication

Relationship Building

Problem Solving

Attention to Detail

Education

Grade 12 diploma

College/University degree

Tools

Word

Excel

Outlook

Job description

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our sales counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include :

• Assist customers who purchase material at the location's sales counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Business Manager

Qualifications

• Grade 12 diploma or equivalent; College and / or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills :

• Previous experience with or knowledge of plumbing and building products sold at the business location
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Why Join Our Team?

Noble BC is one of province's largest integrated wholesale distributors of plumbing, heating, commercial, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you :

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

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