Counter Salesperson

BioPoint, Inc.; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Job summary

An established industry player in the HVAC/R sector is seeking a dedicated Counter Salesperson to join their vibrant team in Burnaby. This role offers a unique opportunity to provide exceptional customer service while driving sales growth through effective counter merchandising and product promotion. You will be empowered to make decisions that impact the business and contribute to a collaborative environment where your input is valued. With competitive salary, benefits, and profit sharing, this position is perfect for individuals looking to grow in a supportive and dynamic workplace. Join a company that values integrity, work-life balance, and professional development.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Benefits and profit sharing

Participation in pension plan

Work-life balance

Flex time

Qualifications

• 2+ years of customer service or counter sales experience required.
• Strong communication and relationship building skills are essential.

Responsibilities

• Provide sales support and exceptional customer service at the counter.
• Maintain cleanliness and organization of the sales area.

Skills

Customer Service

Communication Skills

Relationship Building

Problem Solving

Attention to Detail

Mathematical Skills

Teamwork

Independence

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

Trend

Eclipse

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you looking for a career in a monotonous position, working out of a cubicle, just like the other 100 people on your floor? Do you want to work for a company where your boss does not know, or care, about what you value in your life? Then this is not the job for you.

If however, you are looking for a career with a company where your opinion matters and your decisions can make a real impact on the business; a career with people who want to know what you value and help you grow both as an individual and as part of our team, then we invite you to apply and see what we have to offer you.

Here at Independent Supply Company, we are partnered with our parent company EMCO Corporation in creating and maintaining a decentralized business model with an entrepreneurial atmosphere.

Our Burnaby location is thrilled to be looking to add a Counter Salesperson to our team!

Job Description

Salary Range: $50,000 + Profit Share + Benefits

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Minimum 2 years Counter Sales Experience in HVAC/R Industry
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

What Independent Supply Offers you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.