Counter / Inside Sales Associate

Sonepar Canada, Inc.; Kelowna; On-site; CAD 35,000 - 50,000; Full time

Job summary

Sonepar Canada, Inc. is seeking a Sales Associate in Kelowna. The role involves providing excellent customer service, processing orders, and maintaining product knowledge. The ideal candidate should possess a high school diploma and familiarity with Microsoft Office, with a strong focus on customer interactions and sales support.

Benefits

Competitive salary

Flexible benefits program

Employee Assistance Program

Tuition Reimbursement

Career path opportunities

Company paid Life Insurance

Employee paid disability

Qualifications

• Up to 1 year of related experience.
• Knowledge of inventory software preferred.

Responsibilities

• Providing excellent service to customers visiting the branch.
• Contacting customers for upselling and developing leads.
• Entering orders into the system and maintaining a clean environment.

Skills

Customer Service

Communication

Sales Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position :

Responsible for providing excellent service to customers who visit the branch to either place orders, and / or pickup their product requirements.

Major Responsibilities :

• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into system.
• Maintaining knowledge base on current products and learning about new products.
• Identifying product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
• Providing pricing quotations and follow-up on quotes.
• Purchasing (direct orders).
• Credits / Debits.
• Returns - as required.
• Providing basic technical support on products.
• Providing quotations and product information.
• Closing orders.
• Filling orders and ensuring they are completed in a timely manner.
• Informing customer and / or the Sales Department of any issues that might occur with filling product requested.
• Continuously updating Branch Manager of customer interests and issues.
• Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
• Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and / or up-selling of related product(s).
• Physically locating / picking order once product order has been finalized.
• Maintaining a safe and clean working environment.
• Assisting with the overflow of sales calls.
• Assisting the Shipping / Receiving Department with storing product / inventory.
• Other duties as required.

Education & Training :

• High School Diploma required.
• Knowledge of Microsoft Office required.

Experience :

• Up to 1 year of related experience.
• Experience using inventory software preferred.

Benefits :

• We offer a competitive salary, plus a full set of benefits, including :
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include : Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future.

This commitment is tangible in our detailed Global CSR report. To learn more, please visit Sonepar Sustainability .

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates.

For more information about our Inclusion and Diversity initiatives, please visit Sonepar Diversity and Inclusion .

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps :

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.

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