Counsellor/Therapist 1- ANS

CAMH; Toronto; Sur place; CAD 55 000 - 75 000; Plein temps

Résumé du poste

The Complex Care and Recovery Program at CAMH is seeking a full-time, temporary Assessment Coordinator for the Adult Neurodevelopmental Services Outpatient. The role involves engaging patients and families, managing referrals, coordinating appointments, and maintaining detailed datasets.

The position supports a large-scale triage initiative and requires collaboration with the interprofessional team. Based at 1025 Queen Street West, Toronto, the incumbent will perform outreach by phone and email,

Qualifications

• Engage patients and families, understand service needs, and coordinate the referral process.
• Maintain and reconcile referral/contact/status data; ensure accuracy and completeness.

Responsabilités

• Support triage initiatives and booking of client appointments.
• Record and maintain each client’s referral and contact information.
• Monitor wait-times and generate regular status reports on survey completion and outcomes.
• Liaise with CAMH departments and external stakeholders regarding referrals.
• Conduct high-volume outreach by telephone and email to clients and families; follow up on intake surveys.

Connaissances

Patient engagement

Data management

Interprofessional liaison

Communication skills

Waitlist management

Outils

Microsoft Excel

Description du poste

The Complex Care and Recovery Program at the Centre for Addiction and Mental Health (CAMH) is currently seeking a full-time, temporary (6 months) Assessment Coordinator to work in the Adult Neurodevelopmental Services Outpatient.

Reporting to the senior manager, the successful candidate will have a key role in engaging patients, families and service providers, their service needs and planning the interprofessional team’s response to their referral. This position supports a large-scale triage initiative, and combines direct contact with patients and families with hands‑on management of the data that tracks them. You will monitor and participate in processing referrals made to the program and in booking clients’ appointments in collaboration with the medical head and the team, and you will be responsible for accurately recording and maintaining each client’s referral, contact and status information. You will have a capacity to participate in, and facilitate clinical team reviews collaborating with the team to determine and implement the next service steps based on the information collected. Following disposition decisions, you will support team members as they engage with patients and respond to the service request. You will communicate and liaise with the referral source as needed. You will conduct high‑volume outreach to clients and their families by telephone and email, including follow‑up on outstanding intake surveys and structured escalation of non-responses, explaining the process clearly and sensitively to clients and their caregivers, and documenting every contact. You will monitor service wait‑times to ensure adherence to the service timeline. You will maintain, quality‑check and reconcile the waitlist dataset; produce and interpret regular status and progress reports on survey completion, determinations and outcomes; and use spreadsheet functions and automated correspondence to manage client and provider communication at volume, escalating data discrepancies to the senior manager. You will liaise with other departments at CAMH and liaise/communicate with external stakeholders/partners with regard to patients’ referrals. You will perform other related activities as required. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position may require flexible hours, and it is located at 1025 Queen Street West.