Coordinated Access Addictions Caseworker

St. Michael's Hospital; Toronto; On-site; CAD 6,192,000 - 6,785,000; Full time

Job summary

St. Michael's Hospital in Toronto seeks a Coordinated Access Addictions Caseworker to provide crisis intervention, counseling and case management for clients navigating addiction services.

The role combines telephone and in-person work within a multi-disciplinary team to address complex needs. Qualifications include a two-year college diploma in Human Services or related field, experience with withdrawal, and strong communication skills.

Qualifications

• Two year college diploma in Human Services Counseling, or Social Service Worker or university degree preferred with a related program that has a significant portion of its course content in addictions or concurrent disorders.
• Experience with withdrawal and knowledge of Withdrawal Management Services, addictions and community resources.
• Experience in cross-disciplinary teams or medical environments dealing with addictions.
• Experience with coordinated access in addictions.
• Crisis Intervention training.

Responsibilities

• Establishes and maintains therapeutic rapport with clients by phone or in person to support treatment adherence.
• Provides short-term face-to-face and transitional support as needed.
• Uses evidence-informed screening tools to identify health problems affecting treatment plans.
• Records data and enters it into reports for monitoring and evaluation.
• Presents to community agencies on the role of Coordinated Access.
• Assesses suicide and other risk-related indicators and initiates appropriate referrals.

Skills

Communication skills

Crisis Intervention

CPR/First Aid

Microsoft Office

Flexible hours

Education

Human Services diploma or related degree

Tools

Word

Excel

PowerPoint

Job description

Coordinated Access Addictions Caseworker(Job Id 17371)

Job title: Coordinated Access Addictions Caseworker

Job ID: 17371

Site: CA:ON:Toronto:St. Michael's Hospital

Category:

Work type: Casual

Date posted: October 9, 2026

Salary range: 44.95-49.25

Shift/ hours of work:

Description

Coordinated Access for Addiction Services provides call center screening and triage services for individuals and families requiring counseling, information and referrals to Toronto Central Local Health Integration Network (TCLHIN) funded addiction services across the City of Toronto. Coordinated Access also provides short-term face-to-face case management and transitional support for people who are in need of assistance in navigating the system.

The Coordinated Access Caseworker (CACW) provides crisis intervention, counseling, case management, referral, treatment planning, and brief follow-up from a trauma informed care perspective to individuals and families. The role is performed on the telephone and in person. The CACW works with complex and sensitive cases requiring a sophisticated understanding of: most aspects of Substance Use and Concurrent Disorders, different cultures and various populations. The CACW collaborates with: colleagues in integrating knowledge with practice, other agencies and service providers to address challenges like barriers to service and gaps in the system. Participates in developing, implementing or evaluating large or complex programs, or leads such efforts for smaller or less complex programs/initiatives.

DUTIES & RESPONSIBILITIES:

• Establishes and maintains therapeutic rapport with Clients, on the telephone or in person, to facilitate commitment to adhering to treatment plans and establishes and maintains treatment plans as part of a multi-disciplinary team, as appropriate.
• Provides short term face to face and transitional support for individuals as required.
• Employs evidence-informed health screening and assessment tools to identify health problems that might influence the Client¿s treatment plan.
• Records data related to calls and analyzes data and enters data into reports.
• Presents to community agencies on the role and function of Coordinated Access.
• Assess and monitors Clients at risk of suicide and/or other Substance Use related harm and initiates appropriate interventions or referral as required.
• Assess the relative severity of the Client¿s Substance Use and Mental Illness or Mental Health Issues, if present, and adjusts the treatment plan to reflect the relative priority of each.
• Creates treatment plans that integrate an understanding of the relationship between trauma, Substance Use and Mental Illness or Mental Health Issues.
• Makes decisions based on evidence-based practice, reasoning, and clinical experience and in consultation with key stakeholders.
• Possesses expert knowledge of Substance Use and Concurrent Disorders.
• Possesses considerable knowledge and understanding of historical, cultural, spiritual, political and socio-economic issues that affect diverse populations and develops effective, inclusive and respectful working relationships with these individuals and groups.
• Participates in developing, implementing or evaluating large or complex programs, or leads such efforts for smaller initiatives/programs.
• Collaborates with colleagues in integrating knowledge with practice , other agencies and service providers to address challenges like barriers to service and gaps in the system.
• Practices knowledge exchange principles in both written and verbal communication (simple, clear, direct, respectful, timely, evidence-based).

QUALIFICATIONS

• Two year college diploma in Human Services Counseling, or Social Service Worker or university degree preferred with a related program that has a significant portion of its course content in addictions or concurrent disorders.
• Experience working with clients going through withdrawal. ¿ Extensive knowledge of Withdrawal Management Services, addictions and social service resources in the community.
• Experience working in a cross-disciplinary team or in a medical environment dealing with addictions.
• Experience and knowledge of coordinated access in addictions.
• Crisis Intervention training.
• CPR/First Aid
• Excellent written and verbal communications skills.
• Competencies in Word, Excel, and PowerPoint.
• Ability to work flexible hours which includes days, evenings, 7 days a week.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.