Counsellor, Remote - Full-Time - Outside QC & ON

Kids Help Phone; Canada; Remote; CAD 35,000 - 51,000; Full time

Job summary

Kids Help Phone (KHP) is hiring a remote Counsellor to provide single-session, solution-focused support to youth via anonymous phone and live chat. You will assess risk, respond to crises, and coordinate referrals as needed, guided by the counselling model and supervision.

The role requires 1–2 years in crisis intervention, English and French proficiency, and a reliable home internet connection. Remote work is available to eligible candidates outside Ontario and Quebec with regional coverage

Qualifications

• Bachelor’s or master’s degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling.
• A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered).
• Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions).
• Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required).
• Sound typing and written communication to counsel on our Live Chat service;
• Stable and dedicated high speed internet (minimum 25 Mbps download and 10 Mbps upload) to the device used; a closed private workspace.

Responsibilities

• Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.
• Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc.
• Ability to work independently and have sound judgement on situations that require escalation to management.
• A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger.
• Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs.
• The ability to communicate with empathy, curiosity and professionalism.
• The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model.
• Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities.
• Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy).
• Ability to work in a high energy and dynamic environment.

Skills

Communication

Bilingual English/French

Crisis intervention

Risk assessment

Education

Bachelor’s or master’s degree in social services or equivalent

Job description

Counsellor, Remote - Full-Time - Outside QC & ON

Counselling NBU CA

2 days ago Requisition ID: 2051

Salary: $31.20 Annually

Job title

Counsellor

Department

Clinical Service

Reports to

Manager, People and Clinical Performance

Hourly wage:

31.20$ / hour

Job type

Full-Time Permanent

Shift ID

RNO-1129-FTE370

RNO-0110-FTE373

RNE-0110-FTE381

Shift Schedule

RNO-1129-FTE370 – 36 average weekly paid hours

Week 1 - Monday, Tuesday, Friday, Saturday from 18:30 to 04:30 ET

Week 2 - Sunday, Wednesday, Thursday, Friday from 18:30 to 04:30 ET

RNO-0110-FTE373 - 35 average weekly paid hours

Week 1: Tuesday, Wednesday, Thursday, Friday, Saturday from 22:00 to 06:00 ET

RNE-0110-FTE381 – 36 average weekly paid hours

Week 1: Wednesday, Thursday, Friday, Saturday from 18:30 to 04:30 ET

Week 2: Wednesday, Thursday, Friday, Saturday from 18:30 to 04:30 ET

Location

Remote – Open exclusively to candidates residing outside the province of Ontario and Quebec

While this position is open to candidates outside of Quebec and Ontario, preference will be given to applicants located in British Columbia and Alberta to support our overnight shift time-zone coverage requirements.

Training Schedule

Monday November 30 to Thursday December 3 rom 16:00 to 00:00 ET

and

Monday December 7 to Thursday December 10 from 16:00 to 00:00 ET

Posting period

November 10 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.

The responsibilities

• Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.
• Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc.
• Ability to work independently and have sound judgement on situations that require escalation to management.
• A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger.
• Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs.
• The ability to communicate with empathy, curiosity and professionalism.
• The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model.
• Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities.
• Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy).
• Ability to work in a high energy and dynamic environment.

The qualifications

• Bachelor’s or master’s degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling.
• A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered);
• Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions);
• Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required);
• Sound typing and written communication to counsel on our Live Chat service;
• Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace [

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca .

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Potential additional benefits at KHP include:

• Collective Insurance Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form .