Bilingual Counsellor, Remote - Part-Time - Quebec

Kids Help Phone; Quebec; Hybrid; CAD 37,000 - 52,000; Part time

Benefits offered by this job

Hybrid work model

Comprehensive Employee Benefits

Emergency Travel Assistance

CAAT Pension Plan

Wellness programs

Recognition awards

EFAP

Job summary

Kids Help Phone is seeking a part-time bilingual counsellor to provide confidential phone and live chat counselling to youth across Canada from a remote location in Quebec. The role emphasizes risk assessment, safety planning, and a person-centered approach within a supportive clinical team.

You will join a leading 24/7 e-mental health service, collaborating with supervisors and peers to ensure compassionate, equitable support while upholding professional boundaries and inclusive service

Qualifications

• Bachelor’s or master’s degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with crisis/counselling experience.
• Minimum 1–2 years experience in crisis intervention and/or counselling, including risk assessment and safety planning.

Responsibilities

• Provide phone and live chat counselling with youth, switching modalities per shift.
• Conduct risk assessment and safety planning for youth risk scenarios.
• Escalate to management when necessary while maintaining sound judgement.
• Maintain professional boundaries and manage challenging conversations with empathy.
• Engage in supervision, coaching, and team meetings as part of clinical workflow.
• Contribute to a positive workplace culture aligned with the organisation’s values.

Skills

Bilingual English/French

Risk assessment

Counselling

Independent working

Professional boundaries

Education

Bachelor’s or Master’s degree or diploma in social services

Job description

Manager, People and Clinical Performance

Hourly wage:

32.30$ / hour

Job type

Part-Time

Shift ID

RQD-1004-PTB351

RQO-1004-PTB354

RQO-1004-PTB356

Shift Schedule

• Option 1 - RQD-1004-PTB351 - 20 average weekly paid hours
• Week 1: Sunday, Monday, Tuesday and Wednesday from 06:00 to 11:00 ET
• Week 2: Sunday, Monday, Tuesday and Wednesday from 06:00 to 11:00 ET
• Option 2 - RQO-1004-PTB354 - 22.5 average weekly paid hours.
• Week 1: Sunday, Monday and Tuesday from 19:00 to 03:30 ET
• Week 2: Sunday, Monday and Tuesday from 19:00 to 03:30 ET
• Option 3 - RQO-1004-PTB356 - 24.5 average weekly paid hours.
• Week 1 - Sunday, Wednesday and Thursday from 21:00 to 05:00 ET
• Week 2 - Monday, Tuesday, Friday and Saturday from 21:00 to 05:00 ET

Location

Remote – Openexclusively to candidates residing within the province of Quebec

Posting period

Expires on November 11 2026

Job title

Bilingual Counsellor

Department

Clinical Service

Reports to

Manager, People and Clinical Performance

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well‑being.

As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person‑centered approach and aligned with counselling best practices.

The responsibilities

• Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.
• Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self‑Injury, Substance Abuse, Threats against Others etc.
• Ability to work independently and have sound judgement on situations that require escalation to management.
• A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger.
• Reflexive practice; empowering and strengths‑based, client‑centered approach; non‑judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs.
• The ability to communicate with empathy, curiosity and professionalism.

• The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model.
• Active engagement in individual supervision, group supervision, clinical consultations, coaching, in‑service training, team meetings, and other scheduled activities.
• Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy).
• Ability to work in a high energy and dynamic environment.

The qualifications

• Bachelor’s or master’s degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling.
• A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered);
• Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions);
• Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required);
• Sound typing and written communication to counsel on our Live Chat service;
• Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace

Don’t meet every qualification listed? Studies often report equity‑deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non‑judgmental place to go through personalized well‑being solutions. A made‑in‑Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings atKidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity‑deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity‑deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can exploreKHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’sPrivacy Policyor contact us using ourgeneral form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee‑based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.