Counsellor II

TELUS; Arthur; On-site; CAD 83,000 - 94,000; Part time

Job summary

TELUS Health is seeking a Counsellor II to support our Employee Assistance Program (EAP) and Total Mental Health (TMH) services in Thunder Bay, Ontario. As a licensed mental health professional with a MSW or Counselling Psychology background, you will provide short-term and longer-term counselling, manage a diverse caseload, and document care using TELUS Health’s digital tools.

This part-time, permanent role requires 5+ years of clinical experience, Canadian credentials (OCSWSSW or CRPO), and a

Qualifications

• Master’s degree in Social Work (MSW) or Counselling Psychology or related field.
• Current registration in good standing with the OCSWSSW (RSW) or CRPO (RP).
• 5+ years of post-graduate clinical counselling or psychotherapy experience.
• Proficiency in brief, solution-focused therapy and longer-term frameworks.
• Experience supporting Indigenous populations or substance use concerns.

Responsibilities

• Deliver solution-focused, goal-oriented brief counselling with potential longer-term engagement under TMH and Benefits Extension.
• Support a diverse clinical population with stress, anxiety, relationship issues, workplace concerns, grief and life transitions.
• Maintain clear, accurate, timely clinical documentation using TELUS Health’s integrated digital tools.
• Participate in interdisciplinary team consultations, peer case reviews and collaborative groups.

Skills

Solution-focused therapy

Caseload management

Digital literacy

Rapport building

Interdisciplinary collaboration

Education

Master’s degree in Social Work or Counselling Psychology

Tools

Digital tools

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Counsellor II – Employee Assistance & Total Mental Health Programs

Location: Thunder Bay, ON (Arthur St. Office)
Schedule: Part-Time | Permanent

Join Our Team

Be part of our mission to transform how Canadians access mental health support—bringing innovation, compassion, and connection to every client interaction. As a Counsellor II, you’ll provide short-term and longer-term counselling through programs like our Employee Assistance Program (EAP) and Total Mental Health (TMH), helping individuals and families in Thunder Bay build resilience.

If you’re a licensed mental health professional who values meaningful client work, teamwork, and flexibility, this is an opportunity to make a real impact within a purpose-driven organization that puts well-being first.

What You’ll Do

As part of our Healthcare Excellence team, you’ll empower clients to navigate life’s challenges and strengthen their emotional well-being through personalized, evidence-based counselling.

• Deliver Care: Provide solution-focused, goal-oriented brief counselling, alongside opportunities for longer-term therapeutic engagement under TMH and Benefits Extension models.

• Support the Community: Manage a diverse clinical population presenting with stress, anxiety, relationship issues, workplace concerns, grief, and life transitions.

• Streamline Workflows: Maintain clear, accurate, and timely clinical documentation using TELUS Health’s integrated digital tools.

• Collaborate Daily: Participate in interdisciplinary team consultations, peer case reviews, and collaborative groups to ensure seamless continuity of care.

What You Bring

• Education: Master’s degree in Social Work (MSW), Counselling Psychology, or a related clinical field.

• Licensure: Current registration in good standing with the OCSWSSW (RSW) or CRPO (RP).

• Experience: 5+ years of post-graduate clinical counselling or psychotherapy experience.

• Clinical Modalities: Deep proficiency in brief, solution-focused therapy as well as longer-term evidence-informed frameworks.

• Assets: Previous experience supporting Indigenous populations or individuals navigating substance use concerns.

• Competencies: Strong caseload management skills, digital literacy, and the ability to build rapid therapeutic rapport.

What TELUS Health Offers You

• Comprehensive total rewards package highlighting competitive salary and paid time off, with a flexible benefits plan to meet the needs of you and your family

• Generous company matched pension

• Opportunity to give back to communities in which we work, live and serve

• Career growth and learning & development opportunities to develop your skills

• And much more …
  

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location.

Job Posting Vacancy Type:

This is for a current vacancy

Expected annual base salary range for this role is:

$40.00 - $45.00/hour

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.