Cosmetologist Hair and Nails

OneSpaWorld; Big Island; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in the wellness sector is seeking a dedicated Cosmetologist to lead training and education on spa services. This role emphasizes ensuring high standards of service and operational excellence while nurturing a team of skilled technicians. You will be pivotal in maintaining product knowledge and sanitation procedures, as well as fostering a culture of continuous improvement through training and feedback. Join a passionate team committed to providing exceptional skincare therapy and making a positive impact on guest experiences. If you are ready to elevate your career in a dynamic environment, this opportunity is for you.

Benefits

Paid Company Holidays

Medical Plans

401K Plans

Qualifications

• 3-5 years of experience in a high-end resort or urban spa environment.
• Must possess a current Hawaii cosmetologist license.

Responsibilities

• Train and educate staff on spa services and protocols.
• Coordinate and execute training programs for new hires.
• Ensure proficiency and adherence to service standards.

Skills

Skincare

Waxing

Massage

Body Treatments

Nail Care

Product Knowledge

Sanitation Procedures

Communication Skills

Education

Cosmetology Training

Massage Therapy School

Tools

Computer Software

Job description

2 days ago Be among the first 25 applicants

Company Overview

MANDARA SPA

In Bali, the healing arts are passed down from generation to generation, from mother to daughter; from father to son. Mandara Spa was founded upon this peaceful Balinese ritual. We began our spa journey with a simple desire to pass this healing knowledge on to all guests seeking solace and relaxation.

Today, there are over 50 Mandara Spas in all corners of the world, each maintaining its reverence for Balinese traditions. When you visit a Mandara Spa, you will experience the passion and belief we have in the healing arts, learned a long time ago, in Bali.

At Mandara spa while our therapists and estheticians bestow their expert touch upon your physical body, its effect resonates through the core of your being. Much can happen in a Mandara moment.

Position Overview:

The Cosmetologist will be responsible for training and education in their spa on spa services and protocols, ensuring standards are adhered to and met.

Cosmetologist Responsibilities:

• Ensure proficiency in all services provided associated with area of expertise
• Skincare / waxing
• Massage / body treatments
• Nail care
• Product knowledge professional and retail
• Sanitation procedures
• Computer training (applicable software)
• Operational responsibilities (will vary by location)
• Provide training and education for new and current technicians to maximize understanding of services ensuring best practices are used
• Coordinate and execute the detailed, standardized, branded training program for all new hires. Update training materials as needed.
• Strive to ensure that all therapists within the lead tech's discipline consistently produce the established retail/service goals.
• Work closely with the spa director to establish daily & weekly targets for the service group
• Required to perform retail training and coach team to achieve the required sales to service retail penetration for specific department.
• Ensure all inventory levels and orders are accurate and meet the spa's needs based on volume
• Ensure that all professional stock is distributed to the teams using the correct PAR levels to reduce product waste
• Coordinate all technical interviews
• Ensure that Spa Technicians receive and participate in refresher training for existing services and new training for new, changed or enhanced services. Lead Technician sign off required
• Spa Director Approval for all training is required
• Utilize the approved training materials, ensure that Spa Technicians receive and sign off on the receipt of training materials
• Provide technical guidance to the Spa Managers when discussing guest issues or employee performance issues as they pertain to service protocols or technique
• Maintain training inventory (i.e. product and supplies) ensuring that there are no out of stock issues for training purposes
• Provide feedback to the Regional Spa Operations team on ways to enhance current training tools for use in spa (service tools)
• Maintain consistent communication via phone and e-mail with Spa Director
• Periodically and randomly test each technician to ensure that treatments are performed according to Steiner protocol and that Steiner Spa standards are met by all technicians
• Attend monthly training/meetings with spa operations manager and/or spa director, in person or via phone conference for satellite locations
• Conduct monthly meetings with technical staff per agenda
• Mandatory attendance at all training sessions
• Perform other job-related duties as reasonably requested by management

Operational Duties

• Technician Schedule Changes including days off, vacations & sick days (may vary by location)
• Priority Booking Rotation (may vary by location)
• Inventory Duties (may vary by location)
• Finding Coverage for Shifts as needed (may vary by location)
• Professional Supply Order & Receiving (may vary by location)
• Coordinate and staff off-site events (may vary by location)

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Spa. In addition, attendance at all scheduled training sessions and meetings is required.

• Experience: 3 – 5 years preferred experience working in a high-end resort or urban spa environment

• Technical or Administrative Knowledge:
• Computer literate

Excellent verbal communication skills.

• Must possess a minimum of 3-5 years of relevant experience
• Must have received Cosmetology training from an accredited/approved massage therapy school
• Thoroughly educated and understands the anatomy of skin and the effects of specific techniques utilized to determine whether such application is contraindicated and/or to determine the most beneficial services to recommend.
• Must possess a cooperative and positive attitude, exercising reason.
• Must possess excellent communication skills and provide legible and articulate communication
• Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
• Demonstrates commitment to provide the highest quality skincare therapy to those who seek their professional service.
• Must be available to work nights, weekends and holidays as scheduled
• Must be able to create, update and edit training manuals, protocols, and tests. Must have current Hawaii cosmetologist license
• Successful applicant should be able to perform hair, nail, and make-up services and have some salon management experience.

Full benefits package offered to candidate selected including paid company holidays, medical and 401K plans.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Internet Publishing