Correctional Worker

salvationarmyca; Kitchener; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Reasonable accommodations upon request

Job summary

The Salvation Army Canada is seeking a CWII Reception role at the New Directions Community Residential Facility to support adult male clients and maintain front-desk operations. You will handle logs, calls, and communicate release guidelines while upholding mission values.

Responsibilities include client monitoring, incident reporting, and safeguarding documentation with adherence to H&S procedures. A secondary diploma and social services background are preferred

Qualifications

• Education and certifications listed above are required or asset-based as described.
• Experience in social services or criminal justice is preferred.
• Ability to maintain and protect confidential information per agency policy.

Responsibilities

• Maintain and enter information in logs and client files.
• Answer and route incoming calls; communicate release conditions to clients.
• Monitor client behaviour and facility security; conduct bed and wellness checks.
• Document incidents and report to management; safeguard protected information.
• Prepare documentation in compliance with health and safety procedures.

Skills

Communication

Attention to detail

Integrity & confidentiality

Problem solving

Oral communication

Self-motivation & discipline

Word processing / spreadsheets

Education

Secondary School Diploma

Post-secondary studies in Social Services

First Aid/CPR certification

Criminal Background Check with Vulnerable Sector Screening

Enhanced Reliability Security Clearance (CSC)

Alternative combinations of education & experience may be considered

Tools

Word processing

Spreadsheet software

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: POSITION PURPOSE SUMMARY

New Directions Community Residential Facility, (CRF) provides residential support to adult male offenders who are conditionally released to the community. The CWII supports the mission of The Salvation Army through positive interactions with clients by fulfilling main reception duties.

ACCOUNTABILITIES

1. Communication
   • Responsible for maintaining and entering information into logs
   • Receives incoming calls
   • Communicate conditions of release and CRF guidelines to clients
2. Monitoring
   • To observe and monitor client behaviour
   • Monitor security of the facility with the use of security cameras
   • To conduct bed checks and wellness checks of clients
   • Documenting and reporting occurrences to management and CSC
3. Documentation
   • To prepare and maintain documentation for client files
   • To create, maintain and secure the safeguarding of protected information
   • To prepare documentation in compliance with H&S procedures

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Reports to the Director of Operations or designate

External:

• Receives updates from CSC partners

FINANCIAL AND MATERIALS MANAGEMENT

• Responsible for the safeguarding of protected information and equipment
• Enter materials management requirements for this position.

WORKING CONDITIONS

• Performs duties in the community residential facility
• No travel required

EDUCATION AND EXPERIENCE QUALIFICATIONS

Education, Qualifications and Certifications:

• Completion of Secondary School Diploma
• Post-secondary studies in Social Services
• Current First Aid/CPR certification
• Non-violent Crisis Intervention training or conflict management an asset
• Provide an original copy of a Criminal Background Check with Vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion
• Enhanced Reliability Security Clearance through Correctional Service Canada required
• Alternative combinations of education and experience may be considered

Experience and Skilled Knowledge Requirements

• Minimum of one year of prior related experience in criminal justice or social services
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Skills and Capabilities

• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong oral communication Skills
• Self-motivated and disciplined
• Experience/working knowledge in word processing/spreadsheet use

Compensation

The target hiring range for this position is $21.19 to $21.44 with a maximum of $21.69. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.