Corporate Traveller - Customer Success Manager - Montreal, CA

Flight Centre Travel Group; Quebec; On-site; CAD 88,000; Full time

Job summary

An established industry player is seeking a Customer Success Operations Manager to enhance the efficiency of their teams. This role involves driving customer success objectives and implementing scalable processes. You'll engage in cross-functional coordination and use data insights to inform strategies. The company fosters a fun, inclusive culture with a focus on personal connections and career growth. If you are passionate about customer service and thrive in a collaborative environment, this is an exciting opportunity to make a significant impact.

Benefits

Generous paid time off

Travel discounts

Health and wellness programs

Insurance

Retirement plans

Tuition reimbursement

Stock purchase plans

International career opportunities

Recognition programs

Focus on diversity and inclusion

Qualifications

• 3+ years in Customer Success or relevant experience.
• Strong communication and professional presence.

Responsibilities

• Create dashboards and reports to identify opportunities for growth.
• Review and optimize customer journey touchpoints to increase CSAT scores.

Skills

Customer Success Management

Data Analysis

Bilingual (English and French)

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

Customer Success Manager

A world where tech and people work collectively to make corporate travel simpler, faster, and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler, and easier for our customers, while demonstrating ongoing value to decision-makers, travelers, and bookers. We provide a perfect blend of personal, local service combined with our expert technology suite and the great value of being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network spanning Australia, Canada, USA, UK, South Africa, and New Zealand. The brand has been part of the Flight Centre Travel Group for over 26 years and is a key contributor to FCTG’s corporate travel division. We are award-winning, forward-thinking, and fun to work for—ideal for people who love travel, are team players, and customer service-oriented.

To learn more about Corporate Traveller, please click HERE.

About The Opportunity

As a Customer Success Operations Manager at Corporate Traveller, your mission will be to drive the effectiveness and efficiency of our Customer Success teams. You will report to the VP, Customer Success, and will be a trusted partner in defining customer success objectives, strategies, tactics, and implementing scalable processes.

Key Responsibilities

1. Reporting: Create dashboards and reports to identify opportunities for growth and risk. Turn information into insights. Implement operational improvements based on insights.
2. Customer Lifecycle: Review and optimize customer journey touchpoints to increase adoption and CSAT scores. Collaborate with Enablement and Marketing teams on communication strategies.
3. Risk and Opportunity Management: Identify risk factors, develop playbooks for CSMs, and maintain renewal and growth processes in CRM.
4. Cross-Functional Coordination: Relay customer feedback to product teams, support teams, and provide feedback to sales regarding new clients.
5. Team Structure: Use metrics to forecast hiring needs and re-segment clients for better service.
6. Enablement and Systems: Highlight development opportunities, ensure effective use of tools, and assist in rolling out new systems or tools.

Experience & Qualifications

• Bilingual in English and French.
• 3+ years in Customer Success or relevant experience.
• Degree required.
• High ownership and passion for designing scalable processes.
• Ability to analyze complex problems and develop solutions.
• Enjoy working hands-on in operations.
• Curiosity about data interpretation.
• Strong communication and professional presence.
• Excellent listening skills and openness to input.
• Ability to influence decisions and present business cases.

Work Perks and Benefits

FCTG offers an exceptional culture with numerous perks, including:

• Fun work environment and recognition programs.
• Opportunities to use your skills and passion for travel.
• Focus on personal connections and diversity, equity, and inclusion initiatives.
• Career growth opportunities and support for professional development.
• Corporate social responsibility programs, volunteering, and environmentally conscious practices.

Additional benefits include generous paid time off, travel discounts, health and wellness programs, insurance, retirement plans, tuition reimbursement, stock purchase plans, and international career opportunities.

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Location: Montreal, Canada

If this opportunity excites you, APPLY NOW.

Expected annual salary: $87,500. Salary depends on experience, location, and job requirements.

We appreciate all applicants; only those selected will be contacted.

Our commitment: an inclusive, respectful, and accessible workplace. Please inform us of any accommodation needs during the recruitment process by contacting [e-mail].

Recognitions include awards for accessibility, inclusivity, and diversity from various organizations.