Corporate Traveller - Corporate Travel Consultant - Richmond Hill, ON

Flight Centre Careers; Ontario; On-site; CAD 50,000 - 86,000; Full time

Job summary

Join a leading travel company as a Corporate Travel Consultant, where you will deliver exceptional service to corporate clients. If you have a passion for travel, strong customer focus, and 2 years of experience in travel consulting, this role is for you! You will manage travel needs and build relationships while enjoying great perks and an inclusive culture.

Benefits

Generous paid time off policy

Travel perks/discounts

Health & Wellness Programs

Diversity, Equity & Inclusion initiatives

Tuition Reimbursement Program

Qualifications

• Minimum 2 years of travel consulting experience required.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in making accurate business travel arrangements.
• Follow company procedures and customer service standards.
• Build and maintain strong working relationships with clients.

Skills

Customer focused

Detail-oriented

Problem solving

Interpersonal

Organizational

Tech Savvy

Tools

Global Distribution System (GDS)

Microsoft Suite

Job description

Corporate Travel Consultant

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

About The Opportunity

We are looking for a motivated and driven Corporate Travel Consultant who can hit the ground running and deliver the boutique level of service that Corporate Traveller is famous for. Our ideal candidate will have a minimum of 2 years travel consulting experience along with an insatiable appetite for delivering impeccable service.

Key Responsibilities

As a Corporate Travel Consultant, you will be responsible for managing the day-to-day travel needs of corporate business accounts, including:

• Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations
• Follow company procedures, account guidelines and customer service standards
• Work as a team member and assist other agents as needed in completing all functions related to servicing the client
• Build and maintain strong working relationships
• Provide solutions to travel related problems clients may experience

Experience & Qualifications

• Customer focused – consistently going above and beyond to deliver an amazing client experience
• You obsess over details; take pride in being organized and can juggle competing priorities with the ability to quickly shift gears when needed
• Outstanding interpersonal skills and ability to build strong business relationships
• A problem solver who thinks outside of the box to provide creative solutions
• You embrace egalitarianism, irreverence, and ownership
• You thrive in a collaborative environment but can also produce quality work independently
• Excellent written and verbal communications skills
• Ability to work in a fast paced, deadline driven environment
• Tech Savvy – 2 years’ experience with a Global Distribution System (GDS) (Sabre preferred), confident using Microsoft suite, and comfortable learning new software

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-DE1#CTCA#LI-Onsite

Location – Richmond Hill, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $50,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $50,000-$86,000 The annual salary range listed represents the total compensation package, excluding benefits.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
GBTA WINiT: DEI Leadership Pinnacle Award (2023)
️ CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
Newsweek: America’s Greatest Workplaces for Diversity (2024)