Corporate Travel Counselor

SPECTRAFORCE; Guelph; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading workforce solutions firm is seeking a talented individual for a corporate travel advising role. You will be responsible for arranging and booking travel for clients, conducting thorough analysis, and ensuring adherence to travel policies. The ideal candidate will be bilingual in French and English with a strong understanding of the travel industry and a commitment to client service excellence. This position offers flexible working hours and various benefits.

Benefits

Group Registered Retirement Savings Plan (RRSP)

Employee Assistance Program (EAP)

Employee discount program

Paid sick leave

Paid holidays

Paid vacation

Qualifications

• 3-5 years of corporate travel experience required.
• Must be bilingual in French and English.
• Strong understanding of the travel industry necessary.

Responsibilities

• Advise and arrange travel for corporate clients.
• Conduct analysis and research on travel options.
• Ensure compliance with travel policies and regulations.

Skills

Bilingual (French and English)

Client service excellence

Professional communication

Problem resolution

Teamwork

Tools

Global Distribution Systems (GDS)

Job description

Working hours : Flexible schedule able to work during hours of 8 am-8 pm EST (Must work EST working hours), and for training purposes, the first 3-4 weeks, the workers will work around 9am -5 pm EST

Please list their available working hours.

Pay Rate : $30.38 / hr

What You’ll Do :

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations.
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus. Training may be provided.
• Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

Requirements :

• Bilingual in French and English. Reading / writing / speaking - Must.
• 3 - 5 years of corporate travel experience.
• Passion for excellence in client service, including proactive anticipation of needs.
• Professional communication (written and verbal).
• Act with integrity, and look after personal traveler information.
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Resolving customer issues quickly and independently / with the supplier.
• Teamwork and openness to feedback.

Note :

If the candidates have a hard stop, not being able to work until 8pm, they will not be selected for an interview.

About Us : SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.

Benefits : SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer : SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at if you require reasonable accommodation.

At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.