Corporate Travel Advisor (4451)

LodgeLink; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A dynamic travel technology company in Calgary is seeking a Travel Advisor to manage corporate travel needs. Responsibilities include handling travel requests, providing exceptional customer service, and ensuring adherence to travel policies. The ideal candidate has 3+ years of experience in booking complex travel and is skilled in GDS systems. This role offers hybrid working arrangements and a comprehensive benefits package, including health insurance and employee discounts.

Benefits

Comprehensive benefits package

Employee Assistance Program

Competitive base salaries

Hotel and travel discounts

Flexible working hours

Access to fitness centers

Qualifications

• 3+ years of experience booking complex travel.
• Knowledgeable of Microsoft Office package and travel industry systems.
• Excellent communication and computer skills.
• Proven ability to handle multiple priorities.

Responsibilities

• Handle incoming requests for travel bookings.
• Provide exceptional customer support via phone and email.
• Meet and exceed individual and team goals.

Skills

Customer service

Problem solving

Communication skills

Discretion and judgment

Technical systems

Education

Diploma or degree in tourism-related field

Tools

Microsoft Office

GDS – Sabre

Job description

Overview

Travel Advisor (Corporate Travel)
Calgary, AB

LodgeLink’s Aero Travel team is looking for a Travel Advisor at our office in downtown Calgary, AB. This role is hybrid, with 20% flexibility to work from home.

Join our high-performing team at LodgeLink as we continue to modernize workforce travel through innovative technology. We are seeking an experienced Travel Advisor with a proven track record of delivering exceptional service to corporate travel customers.

The ideal candidate will have hands-on experience supporting corporate travel, including executive and international/overseas travel, and will be passionate about providing a seamless customer experience. This is an exciting opportunity to contribute to a growing team within a company that is transforming the way organizations manage travel.

Duties and Responsibilities

• Handle Incoming Requests: Consistently choose the correct travel tools and systems to complete requests; search and confirm travel reservations for the customer; understand and accurately apply client travel policy and requirements to each interaction; provide travel offers and general travel advice to travelers; respond to requests accurately and completely; understand and accurately apply travel supplier rules; maintain current knowledge of the state of the various travel industries supported; provide the customer with the required industry information, such as low fares, exchange costs and penalties; support LodgeLink Travel and client driven initiatives.

Quality & Service Excellence

• Consistently meet and exceed individual and team goals following LodgeLink’s policies and procedures to maintain quality control; apply proper LodgeLink communication guidelines and standards (clear, concise and personal) to interactions; constantly prioritize and re-prioritize a high volume of incoming travel requests; provide value by asking questions to better understand customer needs to showcase benefits; listen and capture information from the customer; appropriately display empathy and acknowledge statements to diffuse emotion during adversity; help customers via email and phone to ensure they have the best possible experience; provide an exceptional level of customer support to all users & customers who reach out; perform other duties, as required.

Qualifications

• 3+ years of experience booking complex travel, with corporate experience strongly preferred
• Knowledgeable of Microsoft Office package and travel industry systems (i.e. GDS – Sabre preferred)
• Excellent communication and computer skills, a willingness and an eagerness to excel at technical systems
• Proven ability to handle multiple priorities simultaneously
• Ability to work independently, exercising discretion and judgment
• Demonstrated professional communication & customer service skills
• Possess high level of understanding, patience and empathy; able to navigate difficult customer conversations with professionalism
• Strong problem solving and/or critical thinking skills
• Ability to work flexible hours, including on call on weekends on a rotational basis

Nice to have

• Diploma or degree in tourism-related field
• Working knowledge of the travel industry, policies, procedures, and processes

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we\'re not just saving our customers time and money; we\'re changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’for all.

At LodgeLink, we\'re seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:

• Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
• Company-hosted events, and a game room.
• Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
• Free access to the Aspen Properties Fitness Centers.

LodgeLink is an Equal Opportunity Employer

Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: LodgeLink