Corporate Products and Service Manager

Join a Market Leader in Heavy Equipment Manufacturing!

Are you a results-driven leader with a passion for industrial service excellence? Do you thrive in a fast-paced environment where innovation and customer satisfaction drive success? Our client, a powerhouse in the heavy equipment manufacturing industry, is seeking a Corporate Products and Service Manager to take their after-sales support operations to the next level.

Corporate Products and Service Manager

This is your chance to join a high-performing team with a strong market presence in Canada and the U.S. Reporting directly to the Vice President, you’ll lead and enhance service operations across multiple corporate stores, ensuring top-tier customer support and profitability.

What You’ll Do:

Drive Growth & Profitability

1. Set and achieve ambitious revenue and gross profit targets for parts and service.
2. Optimize parts sales, service work, and warranty repairs for maximum efficiency.

Lead & Build High-Performing Teams

1. Hire, mentor, and manage experienced branch managers, supervisors, service technicians, and parts sales professionals.
2. Foster a culture of excellence and continuous improvement.

Streamline Operations & Enhance Customer Experience

1. Implement and manage service estimates and quotes using the latest ERP systems.
2. Oversee warranty programs and ensure seamless claim administration.
3. Coordinate workloads to align with financial and budgetary objectives.
4. Identify and implement cutting-edge technology solutions to improve efficiency.
5. Collaborate with cross-functional teams (Operations, Engineering, Sales) to drive continuous improvement.
6. Build strong relationships with vendors and subcontractors to ensure supply chain efficiency.

What You Bring to the Table:

Proven Industry Leadership

1. 10+ years in industrial parts and service.
2. 4+ years in a management role with P&L responsibility.

Technical & Business Expertise

1. Experience in heavy equipment, trucking, or trailer operations is a major plus!
2. Strong financial and data analysis skills to drive strategic decision-making.
3. A background in marketing and sales strategy for industrial services.

A Strategic & Customer-Centric Mindset

1. Ability to lead and implement innovative business ideas.
2. Strong organizational, planning, and delegation skills.
3. Passion for delivering top-tier customer service while optimizing operations.

Education & Certification

1. Diploma or Degree in Business, Operations, or a related field.
2. Journeyman Heavy Equipment Technician, Heavy Duty Mechanic, or Parts Technician certification is an asset.
3. Valid passport with the ability to travel to the U.S. as required.

If you’re ready to make a real impact in a dynamic, industry-leading organization, apply today!

Remuneration

Remuneration consists of a salary of $140-160K, performance bonus program in addition to company benefit program.