Corporate Operations Trainer - Back of House

St. Louis Bar & Grill; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading hospitality chain is seeking a Corporate Operations Trainer to develop staff and ensure successful restaurant openings across Canada and the US. Ideal candidates will possess strong back-of-house management skills and a passion for exceptional guest service. This full-time role includes extensive travel to train new locations.

Benefits

Competitive compensation package

Professional development opportunities

Extended weekends and vacation schedules

Qualifications

• Experience as a Kitchen Manager or similar role in hospitality.
• Strong background in back-of-house operations.
• Ability to travel extensively for store openings.

Responsibilities

• Train staff and franchisees for restaurant openings and operations.
• Create opening timelines and manage training programs.
• Support the hiring process and ensure operational standards.

Skills

Hospitality Management

Training and Development

Guest Service Excellence

Job description

Corporate Operations BOH Trainer - Looking for Exceptional Back of House Hospitality Trainers!

Are you a successful Kitchen Manager looking for your next role to use your expertise and experience in developing others. If you are Devilishly Good at what you do and are looking for a great place to work, then come join the team at St. Louis Bar & Grill as a Corporate Operations Trainer and be part of something great.

St. Louis Bar & Grill is a growing, thriving organization that is expanding nationally. We offer a dynamic, high performance culture with exceptional team members where you can grow your career and maximize your potential. A competitive compensation and benefits package can be yours along with the opportunity for extended weekends and vacation schedules. We will support you in your professional development and nurture your career with us. We are proud of the company culture we have created and would love you to be a part of it!

Are you skilled at operating restaurants in the Back of House? Have you been a Kitchen Manager, lead line cook, restaurant supervisor / manager or just have a passion for the hospitality industry? Are you passionate about food and want to share your expertise with enthusiasm? Do you believe in the value of exceptional guest service? Then this is the position for you.

The Position

Our Corporate Operations Trainers train hourly staff members, managers and franchisees providing all the skills needed to open and operate a successful St. Louis Bar & Grill. The Trainers work hands on with Franchisees during the FOH and BOH portion of the training, ensure the training plan is being followed and assist with the creation of training documents for Franchisees.

Store Opening Responsibility

The Trainers prepare St. Louis stores for their openings providing onsite training and preparations for 3-4 weeks including :

• Creation of opening timeline outlining specific dates for opening requirements.
• Assist with the ordering of opening inventory and ensuring delivery.
• Oversee set-up of all BOH areas.
• Assist Franchisees with the hiring process including job postings, executing the job fair and determining the opening team.
• Creation of staffing requirements based on the locations size and time of opening (patio or non-patio, events etc.).
• Schedule and oversee training of Team members hired prior to opening ensuring all testing etc. is completed.
• Oversee the Team Member (TM) Orientation as well as the soft opening.
• Direct support team based on locations / Franchisee specific requirements for each location.
• On-site assistance wherever needed with opening.
• Provide onsite support for three weeks in duration following the Team member orientation.
• Review with Franchisee prior to removing support to determine if additional support is required.
• Conduct opening post mortems in order to identify areas for improvement; make recommendations based on findings.
• Ensure Franchisee / Management are able to operate new location with confidence prior to the end of opening support.

The duration of each assignment will depend upon the requirements of the individual location and will be determined by an evaluation conducted by the Company.

• Support operating restaurant, both franchise and corporate locations, as needed.
• Reviewing and, if necessary, resetting all standards in the location as they pertain to BOH, local store marketing initiatives and HR issues.
• Responsible for creating any necessary culture change in the location and ensuring that the operation is able to function at a high level upon your departure.
• The duration of each assignment will depend upon the requirements of the individual location and will be determined by an evaluation conducted by the Company.

What You Need to Know

• Office time is around 5%-10% of the role, as the major part of the role is spent travelling to successfully open and support new / existing locations.
• New store openings are a major part of this role, which means a lot of travel is involved for long periods of time. Travel can take place anywhere in Canada or the United States. Please consider this before applying.
• You must be able to travel within Canada and the United States.
• You must be able to travel independently to restaurants, including those not accessible by public transit.

This is a full-time position with a salary commensurate with qualifications and experience. All qualified candidates are encouraged to apply. We are happy to provide accommodations for those who require them - please communicate if accommodations will be required during the hiring process.

We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.

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