Corporate Director, Support Services

Humber River Health; Toronto; On-site; CAD 130,000 - 190,000; Full time

Job summary

Humber River Health is seeking a Corporate Director of Support Services to lead and innovate healthcare operations. With the hospital's aim to enhance service delivery by bringing critical functions in-house, this role involves strategic oversight, team guidance, and operational excellence. Ideal candidates will possess extensive experience in healthcare support services and leadership skills to facilitate major transformations.

Qualifications

• 10+ years of progressive leadership in healthcare support services.
• Experience in complex, unionized teams.
• Background in infection control and EVS best practices.

Responsibilities

• Design and implement a model for Environmental Services, Portering, and Laundry.
• Lead strategic and operational aspects of support services.
• Manage vendor relationships and ensure service quality.

Skills

Change Management

Healthcare Support Services

Leadership

Emotional Intelligence

Interpersonal Skills

Education

Master's Degree in Health Administration, Business, or related field

Job description

Join to apply for the Corporate Director, Support Services role at Humber River Health

Join to apply for the Corporate Director, Support Services role at Humber River Health

Get AI-powered advice on this job and more exclusive features.

Since opening its doors in 2015 as North America’s first fully digital hospital, Humber River Health (HRH) has remained steadfast in its belief that it can transform the hospital where it operates, the community it serves, and the broader healthcare landscape. Serving a population of 850,000 residents in North West Toronto, the organization prioritizes equity, inclusivity, and active participation in the North West Toronto Ontario Health Team. HRH leverages a unique blend of technology and clinical expertise to reimagine elements of care – empowering staff and physicians with tools that allow for more time with patients, reduced inefficiencies, and minimized risk of errors. Formally affiliated with both the University of Toronto and Queen’s University, the hospital is committed to its evolution as a community academic institution. Clinical excellence, the optimization of care through technology, and deep community connection form the foundation of its research strategy.

HRH is undergoing a transformational shift in how it delivers critical support services to best meet the needs of patients and families. With a bold vision to bring previously outsourced services back in-house, the hospital is creating a new leadership role: Corporate Director, Support Services. This is a pivotal opportunity for an experienced leader to design and implement a future-state model for Environmental Services (EVS), Portering, and Laundry – functions that have historically been managed by an external service provider and are now transitioning to direct hospital oversight. This newly created leadership role offers a rare opportunity to build a support services department from the ground up – redefining staffing structures, redesigning workflows, setting performance expectations, and reshaping vendor relationships. Reporting to the Vice President of Clinical Programs and Corporate Support Services, the Corporate Director, Support Services will provide strategic, operational, and administrative leadership for Humber’s EVS, Portering, and Laundry Services. While food/nutrition services will remain outsourced to an external service provider, this Director will serve as the hospital’s relationship and contract owner, accountable for vendor performance, KPIs, and service quality.

The ideal candidate is a visionary and experienced leader with deep expertise in healthcare support services and change management. They will bring a Master's degree in a relevant field (e.g., Health Administration, Business, Environmental Services, Public Health) as well as 10+ years of progressive leadership in healthcare support services. They are a strategic systems thinker who is not afraid to roll up their sleeves and guide large-scale operational transformations through collaboration and engagement with front line staff and leaders. With a track record of successfully leading complex, unionized teams, the Corporate Director will need exceptional interpersonal skills to build trust with staff, credibility with hospital leadership, and collaborative partnerships with external vendors. They are a builder – comfortable with ambiguity, motivated by impact, and energized by the opportunity to shape a department from scratch. The ideal candidate brings deep expertise in infection control, EVS best practices, and hospital operations, paired with emotional intelligence, political savvy, and a commitment to partnership driven leadership. This is a high-impact and high-visibility role with long-term strategic significance for the hospital. It requires a confident, collaborative leader who can navigate ambiguity, inspire staff, build infrastructure, and establish a culture of excellence.

To explore this opportunity further in confidence, please submit your resume and letter of interest online at

https://careers.odgersberndtson.com/en-ca/30460

For further information, please contact Sarah Shaikh, Engagement Manager, at [e-mail]. We would like to thank all applicants but regret that we are only able to personally contact those individuals whose backgrounds best match the requirements for the role.

Humber River Health is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers Berndtson and Humber River Health throughout the recruitment, selection and/or assessment process to applicants with disabilities.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management, Administrative, and Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Humber River Health by 2x

Get notified about new Director of Support Services jobs in Toronto, Ontario, Canada.

Director, Customer Success, Optimization-R-249383

Toronto, Ontario, Canada CA$15,259,300.00-CA$19,223,200.00 4 weeks ago

Toronto, Ontario, Canada CA$152,593.00-CA$192,232.00 4 weeks ago

Director of Operations (Business & Operational Excellence)

Toronto, Ontario, Canada CA$130,000.00-CA$150,000.00 16 hours ago

Scarborough, Ontario, Canada CA$120,000.00-CA$130,000.00 3 weeks ago

Senior Manager, Shelter/Residential Support & Operations

VP, Director of Operations, Central & Western Canada, Water

SPRINT Senior Care - Director, Community Services (2025-12153)

Director of Resident Care - Long Term Care

Director, Emergency Response and Compliance

Service Executive - Director of Sales & Marketing

Director, Specialty Operations (Beyond Payroll)

Global Director for Building Service Line & Sustainability

Global Technical Director - Service Line Water, Environment and Energy Transition

Director, Legislative & Property Services

Manager - Environmental Services - Regular Full-Time 2024-10672 (2024-10672)

Operational Due Diligence - Director - Transaction Advisory - Canada

Manager - Radiation Therapy - Regular Full-Time - 2025-13744 (2025-13744)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.