Corporate Digital Customer Service Representative - S

Canadian Tire; Welland; On-site; CAD 30,000 - 40,000; Full time

Job summary

A retail organization in the Niagara Region is seeking candidates for a customer service position. The ideal candidate will have at least one year of experience in customer service and a passion for delivering exceptional customer experiences. This role includes flexible hours and offers training opportunities. The company values diversity and community involvement.

Benefits

Employee focused organization

Career growth opportunity

Performance based incentives

Qualifications

• Demonstrated passion for driving an exceptional customer experience.
• Minimum one year of customer service experience in retail, fast food, hotel & hospitality industry.
• Demonstrated active listening, professional verbal communication skills.

Skills

Empathetic Customer Service Mindset

Attention to detail

Initiative

Inclusivity

Keyboarding

Excellent time management skills

Strong technical aptitude

Creative Problem Solving

Education

High School Diploma or equivalent

Job description

Core Competencies

• Empathetic Customer Service Mindset
• Attention to detail
• Initiative
• Inclusivity is a must
• Keyboarding
• Excellent time management skills
• Strong technical aptitude
• Creative Problem Solving

Job Qualifications

Must Haves

• Demonstrated passion for driving an exceptional customer experience
• Minimum one year of customer service experience in retail, fast food, hotel & Hospitability industry, etc.
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude with multiple systems and ability to support with basic browser-based functions
• High School Diploma or equivalent

Nice to Have (Not Required)

• Previous call centre experience

Shifts

• Hours: 8am – 9pm Monday to Friday
• 9am – 5pm Saturday and Sunday
• *Hours of operation subject to change during our October to December period.
• Shifts are created three weeks out based on business requirements
• Candidates must be fully available upon hire during department hours of operation

Benefits

• Employee focused organization.
• Community driven organization – whatever community you exist in, we are very involved in ensuring that the community prospers
• Career growth opportunity.
• Performance based incentives

Training

• Virtual and In Person available
• Minimum of 3 weeks of training – modular
• Systems
• Processes
• Customer service
• 2 weeks in class and 1 week one the job training
• Ongoing coaching

This is a contract role and will finish at the end of January.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there\'s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.