Corporate Digital Customer Service Representative - S

Canadian Tire Corporation; Rankin; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail organization in Ontario is seeking a Corporate Digital Customer Service Representative to join their team. The role requires a passion for customer experience and a minimum of one year in customer service. The candidate will handle customer inquiries and support with technical issues. This is a contract position ending in January.

Benefits

Employee focused organization

Community driven organization

Career growth opportunity

Performance based incentives

Qualifications

• Demonstrated passion for driving an exceptional customer experience.
• Minimum one year of customer service experience in retail, fast food, hotel & hospitality.
• Demonstrated active listening and professional verbal communication skills.
• Aptitude with multiple systems and basic browser-based functions.

Responsibilities

• Provide excellent customer service to enhance customer experience.
• Manage customer inquiries efficiently and effectively.
• Support with technical issues and guide customers.

Skills

Empathetic Customer Service Mindset

Attention to detail

Initiative

Inclusivity

Keyboarding

Excellent time management skills

Strong technical aptitude

Creative Problem Solving

Education

High School Diploma or equivalent

Job description

Corporate Digital Customer Service Representative

We are seeking a Corporate Digital Customer Service Representative to join our team. The successful candidate will have a passion for driving an exceptional customer experience.

Core Competencies

• Empathetic Customer Service Mindset
• Attention to detail
• Initiative
• Inclusivity is a must
• Keyboarding
• Excellent time management skills
• Strong technical aptitude
• Creative Problem Solving

Job Qualifications

Must Haves

• Demonstrated passion for driving an exceptional customer experience
• Minimum one year of customer service experience in retail, fast food, hotel & hospitality industry, etc.
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude with multiple systems and ability to support with basic browser-based functions
• High School Diploma or equivalent

Nice To Have (Not Required)

• Previous call centre experience

Shifts

Hours: 8am – 9pm Monday to Friday, 9am – 5pm Saturday and Sunday

• Hours of operation subject to change during our October to December period.
• Shifts are created three weeks out based on business requirements
• Candidates must be fully available upon hire during department hours of operation

Benefits

• Employee focused organization.
• Community driven organization
• Career growth opportunity.
• Performance based incentives

Training

• Virtual and In Person available
• Minimum of 3 weeks of training – modular
• Systems
• Processes
• Customer service
• 2 weeks in class and 1 week on the job training
• Ongoing coaching

This is a contract role and will finish at the end of January.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

Accommodations

We welcome and encourage candidates from equity-seeking groups to apply. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known and we will work with you to help meet your needs.