Corporate Customer Service Representative

TEKsystems, Inc.; Mississauga; Hybrid; Full time

Job summary

A large fleet management and logistics company is looking for an entry-level Customer Support Specialist in Mississauga. The role involves administrative support to account managers while enhancing customer satisfaction through timely service requests. This position serves as a foundation for growth to Associate Account Manager roles and offers a hybrid work environment after an initial training period.

Benefits

Contract to hire role

Development role for career advancement

Hybrid work model after training

Qualifications

• Any years of corporate customer service experience.
• Need experience on a computer, familiar with Outlook, Excel, and typing emails professionally.
• Ability to manage several incoming requests and follow up with different parties.

Responsibilities

• Provide administrative and operational support to Account Managers.
• Enter customer requests in CRM tool and manage them to completion.
• Assist with customer hierarchy structure changes impacting reporting.

Skills

Customer Service Experience

Computer Literacy

Multitasking/Prioritizing

Job description

Our client, a large fleet management and logistics company, is currently looking to hire for an entry level corporate customer service representative to join their team in Mississauga, ON!

This is not a call centre role - it is a corporate customer support role where the selected candidate will be handling requests via email requiring problem solving/investigation and navigation of several internal systems, and potentially on occasion fielding/making calls to internal parties.

JOB OVERVIEW

Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CRM tool and Fleet-view portal.

The position of Customer Support Specialist is a developmental role that provides a foundation for building the skills necessary to become an Associate Account Manager.

KEY RESPONSIBILITIES

• Enter customer requests in CRM tool and follow them through to completion.

• Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue.

• Respond back to customers on follow up communications related to non-strategic matters as instructed by team.

• Follow up with customers on requirements to fulfill requests initiated by internal departments.

• Process and complete all tasks as assigned by the Customer and Account Manager including but not limited to:

o Associated license and title state changes

o License and title requests

o Associated transportation requests with moving active vehicles to a new location or in and out of storage locations

o Associated divert requests with redirecting on order vehicles to a new location.

o Mass driver/vehicle uploads

o Enrolment of maintenance only vehicles

o Vehicle termination requests

• Assist with the follow up with internal operational groups and drivers as instructed. on:

• Assist with answering overflow customer telephone calls during peak call times.

• Create new reports and generate recurring reporting in support of customer requests.

• Create/Update/Maintain Customer Profiles as instructed.

• Assist with customer hierarchy structure changes that impact customer reporting, billing, permissions, pool naming conventions, etc.

• Process Used Vehicle Fair Market Value (FMV) Quote requests via automated system.

• Scan and index documents as required.

• Escalate issues that impact service delivery.

Qualifications

• Corporate Customer Service Experience (Any years of experience would be great)
• Computer literacy – need work/educational experience on a computer, be familiar with outlook, excel, typing emails professionally, and ability to learn navigating new systems
• Multitasking/prioritizing - will be managing several incoming requests and having to follow up with different parties at any given time

Employee Value Proposition (EVP)

• Contract to hire role (6 month contract to start) will convert to permanent after 6 months.
• This role/group is an entry-level, development role designed to move into an Associate Account Manager role or other sales/customer service roles
• Our client recently merged with 2 other companies, are now the 3rd largest in the industry and have aggressive growth goals moving forwards. Average employee tenure currently is 10 years.

Work Environment:

SHIFT: Monday - Friday, 8am-5pm or 9am-6pm

HYBRID MODEL: for training (approx. 2-3 months depending how quick they learn) will be expected to be in 4-5 times/week. After that they'll be able to move to 3 days in office, 2 days remote. Office in Mississauga.

Pay: $21 - $23/hr

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Workplace Type

This is a hybrid position in Mississauga,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.