Corporate - Customer Service Rep II

Luxottica; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global eyewear leader is seeking candidates for a Customer Service role in Ottawa. The ideal applicant will have 3-5 years of experience, strong communication skills, and be bilingual in English and French. Responsibilities include responding to customer inquiries and resolving complaints. Join a diverse team dedicated to transforming the eyewear industry.

Qualifications

• 3-5 years of experience in a similar role, preferably in an optical environment.
• Fluent in English and French; bilingualism required.
• Responsible and able to work independently.

Responsibilities

• Respond to customer inquiries via phone.
• Provide information about products and services.
• Analyze received information to validate complaints.

Skills

Teamwork

Communication

Initiative

Job description

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Join our global leader in eyewear and vision care

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a platform of high-quality vision care products, iconic brands loved by consumers, and a network providing excellent shopping experiences and e-commerce platforms.

Join our community of over 190,000 dedicated employees worldwide and be part of transforming the eyewear and eye care industry.

Discover more on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you ready to pioneer new frontiers, promote inclusivity, embrace agility, ignite passion, and make a positive impact? Join us in redefining possibilities.

FONCTIONS GÉNÉRALES

Respond to customer inquiries via phone, handling general requests, billing questions, or complaints. Maintain a professional image during interactions.

PRINCIPALES RESPONSABILITÉS

• Answer customer calls related to their requests
• Provide information about products and services offered by Riverside Opticalab
• Gather complete details of complaints
• Analyze received information to validate complaints, identify causes, and resolve issues promptly
• Research on computer to resolve customer problems
• Explain charges related to billing for services
• Redirect customer calls to responsible departments
• Follow up with customers to ensure complete satisfaction
• Document customer requests clearly and accurately
• Recommend improvements to existing procedures
• Report repetitive calls or complaints to the supervisor
• Perform other duties as assigned

QUALIFICATIONS

• 3-5 years of experience in a similar role, preferably in an optical environment
• Initiative and strong teamwork skills
• Excellent communication skills and ability to build lasting relationships
• Responsible and able to work independently
• Rigorous with good prioritization and time management skills
• Fluent in English and French; bilingualism required

Our Diversity, Equity, and Inclusion commitment

We are dedicated to creating an inclusive environment for all employees, celebrating diversity, and providing equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation, or other characteristics.