Corporate Concierge

Hines; Toronto; On-site; CAD 51,000 - 63,000; Full time

Job summary

Hines is seeking a Corporate Concierge to join its Tenant Relationship Management team in Toronto. You will greet tenants and visitors, build strong relationships, and provide personalized recommendations while maintaining a professional and energetic presence in a fast-paced environment.

The role requires strong communication, a customer-service mindset, and knowledge of local amenities and events. Work hours are Monday to Friday, 8:00am–5:00pm, with opportunities to contribute to newsletters

Qualifications

• Minimum Requirements include a High School Diploma; a post-secondary diploma or degree is preferred.
• Three years’ experience in concierge or customer service, preferably in hospitality or property management.
• Thorough knowledge of the Financial District and the Toronto PATH network.
• Outgoing, friendly and customer-service focused with strong listening and questioning skills.

Responsibilities

• Greet tenants and visitors and provide service in a genuine, unobtrusive manner.
• Engage with tenants to understand needs and preferences.
• Respond to information requests and arrange local and global recommendations.
• Assist with master directories and building information administration.
• Maintain knowledge of building services, amenities, and surrounding community.
• Keep lobby and desk presentable and report issues via Work Order system.
• Curate a monthly Concierge newsletter.
• Research tenants and manage client database; liaise with property management and service providers.
• Carry out other strategic tasks as assigned by management.
• Stand for long periods during shifts.

Skills

Customer service

Communication

Professional demeanor

Hospitality knowledge

Education

High School Diploma

Post-Secondary diploma or degree preferred

Tools

MS Office

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Reporting to the Lead Concierge, the Corporate Concierge is a vital member of the CIBC SQUARE Tenant Relationship Management team and will focus on building a strong sense of community by fostering and personalizing tenant relationships that are built on a first name basis. This customer service and brand ambassador role will require the demonstration of the highest level of communication, professionalism, natural enthusiasm, proactive attitude, promptness, and a genuine passion for creating a memorable experience for tenants and visitors.

Hours of work required for this position are Monday to Friday 8:00am – 5:00pm

• Welcome and greet tenants and visitors with a genuine and unobtrusive demeanor

• Engage with all levels of tenant’s (executive admin support personnel, company decision makers, general tenant population) in regular conversation as a means of getting to know their specific needs, preferences, and expectations

• Respond effectively to the general tenant and senior representative requests for information and recommendations such as local and global entertainment, sporting events, ticket sourcing, hotels and traveling, restaurants, transportation arrangements, etc.

• Assist Lead Concierge as requested in the administration and oversight of master directories and building information

• Gaining and maintaining a thorough knowledge of all building services, amenities, current events, and surrounding community

• Ensuring the lobby and desk is always in a presentable manner and utilizing the Work Order system to report issues when needed

• Curating monthly Concierge newsletter

• Proactively stay informed on all our tenants through Google Alerts. Conduct weekly research on our clients and manage client database

• Liaise with property management and service providers and assist where needed

• Perform all other strategic tasks which are assigned by management

• Will be required to be on feet for multiple hours throughout shift

Qualifications

Minimum Requirements include:

• High School Diploma, Post-Secondary diploma or degree is preferred
• An active member or former member of Les Clefs d'Or is preferred
• Minimum of three years’ experience and previous success in a concierge or customer service role, preferably in the hospitality or commercial property management industry
• Thorough knowledge of the Financial District and the Toronto area, including the PATH network and associated amenities and services
• Outgoing, friendly and customer-service focused, with exceptional listening and questioning skills
• Resourceful team player whose integrity will build strong and trusting relationships with tenants and teammates
• Strong self-confidence, positive outlook, personal responsibility, and reliability
• Highly motivated self-starter, “can-do” attitude, high sense of urgency and ability to work under pressure
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
• Due to the work environment and clientele the candidate must be cultured in a variety of disciplines, I.e., arts & entertainment, business, culinary world, sports, etc.
• Professional presentation, well-groomed
• Proficient in all MS Office applications
• Compensation: $50,700 - $63,400

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.