Corporate Concierge

Cushman Wakefield Multifamily; London; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking global company as a Corporate Concierge, where your role will be pivotal in delivering exceptional experiences for residents and visitors. This dynamic position emphasizes proactive engagement, ensuring high levels of customer satisfaction through effective workplace services. You'll manage reception, oversee operations, and coordinate events, all while fostering a supportive and inclusive environment. With opportunities for career growth and a commitment to work-life balance, this role offers a unique chance to thrive in a diverse and innovative workplace.

Benefits

Career Development Opportunities

Diverse and Inclusive Workplace

Supportive Work Environment

Work-Life Balance

Qualifications

• Strong background in reception, hospitality, or customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Meet and greet visitors proactively and promptly.
• Manage reception services to ensure a positive customer experience.
• Coordinate meetings and events with contractors.

Skills

Customer Service

Communication Skills

Multitasking

Problem-Solving

Education

Higher School Certificate

Job description

Job Title

Corporate Concierge

Job Description Summary

As a Corporate Concierge, this role delivers exceptional resident and visitor experiences in every interaction, providing a range of on-site workplace services. The focus is on anticipating needs, listening to residents and visitors, and making every interaction simple, effective, and quick.

Job Description

About the role:

This role is responsible for leading and delivering workplace services, ensuring high levels of customer satisfaction and strategic operational delivery. Key responsibilities include:

1. Meet and greet visitors proactively and promptly.
2. Manage reception services to ensure a positive customer experience.
3. Announce the arrival of guests.
4. Oversee workplace operations.
5. Coordinate with cleaning contractors to maintain cleanliness and proper use of kitchen areas, meeting rooms, and wellness centers.
6. Conduct daily workspace walkthroughs, reporting maintenance and cleaning issues.
7. Maintain data integrity for lockers and parking.
8. Coordinate meetings and events, working with contractors such as security, cleaning, and catering to meet requirements.
9. Develop operational standards, manuals, and processes for all workplace aspects.

About you:

• Strong background in reception, hospitality, or customer service.
• Excellent verbal and written communication skills.
• Ability to multitask effectively.
• Practical problem-solving skills.
• Minimum completion of Higher School Certificate.

Why join Cushman & Wakefield?

• Be part of a growing global company.
• Enjoy a diverse and inclusive workplace.
• Opportunities for career development and growth through a promotion-from-within culture.
• Supportive and flexible work environment.
• Commitment to work-life balance in an inclusive, rewarding setting.
• Focus on technology and autonomy to help achieve career goals.

We are dedicated to providing work-life balance and fostering an inclusive environment. We support diversity across race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and veteran status. We encourage Aboriginal and Torres Strait Islander candidates in Australia to apply. We are committed to embedding Diversity, Equity, and Inclusion (DEI) into our culture, living it every day. As an equal opportunity employer, we promote safety and encourage diverse applications.