Core SRE Engineer

Acestack; Montreal; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

Acestack is seeking a Core SRE Engineer in Montreal (hybrid) with 8+ years of IT experience to own production reliability across enterprise middleware and BI platforms. You will lead incident management, automate operations with Python, Shell scripting, Ansible and Terraform, and collaborate with engineering teams to reduce toil and improve service uptime.

This role requires strong Linux/Unix skills, monitoring with Splunk, Grafana, Prometheus, Loki, and a proactive approach to documentation and

Qualifications

• 8+ years IT experience in SRE/production support.
• Strong Linux/Unix administration.
• Proficient in Python and Shell scripting.
• Experience with Splunk, Grafana, Prometheus, Loki monitoring stacks.
• Knowledge of Veritas Cluster Service, Load Balancers, VMware.
• Understanding of ITIL and service management.

Responsibilities

• Provide Level 3 SRE and production support for enterprise middleware and applications.
• Manage and support tooling including Apache ZooKeeper, Ansible Automation Platform, and Terraform.
• Act as the highest level of escalation for production incidents and service stability.
• Troubleshoot complex Linux/Unix, application, middleware, VMware, and load-balancer issues.
• Monitor health using Splunk, Grafana, Prometheus, Loki.
• Collaborate with engineering to resolve issues and improve reliability.
• Automate operational processes with Python, Shell, Ansible, and Terraform.
• Support code releases and coordinate deployments.
• Manage production escalations and participate in on-call/weekend support.
• Prepare operational reports and coordinate with stakeholders.
• Maintain documentation and knowledge transfer across global teams.

Skills

SRE

Linux/Unix

Python

Shell scripting

Automation

Monitoring stacks

Incident management

VMware

ITIL

BI platforms

Tools

Ansible Automation Platform

Terraform

Apache ZooKeeper

Load Balancers

Splunk

Grafana

Prometheus

Loki

Job description

Job Title: Core SRE Engineer
Job Type: Full Time
Location: Montreal, QC (Hybrid)

Job Description

We are seeking an experienced Core SRE Engineer with 8+ years of IT experience and strong expertise in Linux/Unix, Python, Shell Scripting, monitoring, application support, and site reliability engineering. The ideal candidate will have hands-on experience supporting enterprise middleware and BI platforms, managing production environments, troubleshooting complex incidents, and improving system reliability through automation.

The role involves L3/global production support, infrastructure management, incident and problem management, automation, and close collaboration with engineering and development teams.

Key Responsibilities

• Provide Level 3 SRE and production support for enterprise middleware and application platforms.
• Manage and support applications and tooling involving Apache ZooKeeper, Ansible Automation Platform, and Terraform.
• Act as the highest level of escalation for production incidents and service stability issues.
• Troubleshoot complex Linux/Unix, application, middleware, VMware, and load-balancer issues.
• Monitor application and infrastructure health using Splunk, Grafana, Prometheus, and Loki.
• Participate in incident, change, escalation, and problem management activities.
• Collaborate with engineering and development teams to resolve production issues and improve service reliability.
• Automate operational processes using Python, Shell scripting, Ansible, and Terraform to reduce manual effort and operational toil.
• Support code releases and coordinate with development teams during application deployments.
• Manage production escalations and participate in on-call/weekend support as required.
• Prepare and submit operational reports and coordinate with multiple stakeholders.
• Maintain strong documentation and ensure effective knowledge transfer across global teams.

Required Skills & Qualifications

• 8+ years of overall IT experience, with 8+ years in SRE or a similar production support role.
• Advanced hands-on experience with Linux/Unix administration and support.
• Strong Shell scripting and Python programming skills.
• Experience with Splunk and/or Grafana, Prometheus, and Loki monitoring stacks.
• Working knowledge of Veritas Cluster Service, Load Balancers, and VMware.
• Strong understanding of ITIL principles and IT service management practices.
• Experience supporting BI platforms and enterprise middleware environments.
• Strong troubleshooting and outage-management capabilities.
• Excellent written and verbal communication skills.

Preferred Skills

• Experience with Ansible playbooks and Ansible Automation Platform administration.
• Experience with Terraform, particularly Terraform Enterprise.
• Knowledge of Docker and Kubernetes/OpenShift.
• Experience with Git, Bitbucket, and CI/CD toolchains.
• Knowledge of Agile methodologies.
• Good understanding of JVMs and garbage collection mechanisms.
• Experience with relational databases.
• Application support, production release, and development team coordination experience.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in high-pressure production environments.
• Strong ownership and escalation-management capabilities.
• Ability to automate repetitive operational processes and reduce system downtime.
• Excellent stakeholder coordination and communication skills.
• Willingness to participate in weekend and on-call support.